Sync customer support interactions directly into marketing journeys. Stop manually exporting conversation data or rebuilding customer context across systems. Redbird AI turns Intercom support signals into actionable Marketing Cloud audiences and triggers.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically sync conversation transcripts, CSAT scores, and support tags from Intercom into Marketing Cloud subscriber attributes. Surface product feedback and pain points directly in campaign builder. Marketing sees the full customer story without switching systems.
When a support ticket is resolved in Intercom, automatically add the contact to targeted Marketing Cloud journeys — like onboarding email series after setup help, or feature adoption campaigns after bug resolution. Turn support moments into marketing opportunities.
Automatically exclude customers with open escalations, refund requests, or negative CSAT from promotional Marketing Cloud journeys. Pull real-time conversation status and tags from Intercom to protect brand experience during sensitive support moments.
Trigger targeted in-app messages or live chat invitations in Intercom when customers complete onboarding emails, click upgrade CTAs, or abandon cart journeys in Marketing Cloud. Connect marketing engagement to real-time product conversations.
Automatically update Intercom contact records with email opens, clicks, and journey stage from Marketing Cloud. Support agents see which campaigns customers received and engaged with, enabling more informed conversations and reducing repeated questions.
When Marketing Cloud identifies at-risk customers and triggers retention campaigns, automatically create Intercom tasks or route contacts to specialized support queues. Coordinate marketing and service teams around proactive customer save efforts.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Intercom and Salesforce Marketing Cloud with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands both Intercom's conversation data model and Marketing Cloud's subscriber and journey schemas, so you can connect support interactions to marketing automation without custom code.
Redbird natively maps Intercom conversation attributes, tags, user segments, and CSAT scores to Marketing Cloud contact records, data extensions, and journey builder entry sources. Our AI understands how to transform nested conversation objects into Marketing Cloud subscriber attributes, sync custom Intercom user properties to DE fields, and trigger journey events from support milestones. No need to build API middleware or maintain field mapping spreadsheets.
faster than building custom API connections between Intercom webhooks and Marketing Cloud REST APIs
Redbird can pull from Intercom and Salesforce Marketing Cloud simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Intercom or Salesforce Marketing Cloud.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Intercom into Salesforce Marketing Cloud, or from Salesforce Marketing Cloud back into Intercom. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automation from any support conversation in Intercom or any campaign moment in Marketing Cloud — Redbird handles the rest.
Fires when a support conversation is marked resolved or closed in Intercom.
Triggers when a customer submits a satisfaction rating after a conversation.
Fires when a specific tag is applied to a conversation by an agent or automation.
Add a new contact to Intercom or update existing user attributes and custom properties.
Deliver an in-app message, email, or push notification to a specific user in Intercom.
Assign a user to a specific Intercom segment for targeting or workflow routing.
Fires when a subscriber is added to a specific Journey Builder campaign path.
Triggers on email opens, clicks, or specific link interactions within Marketing Cloud sends.
Fires when a subscriber record is added to a specific data extension or audience segment.
Add a new contact to Marketing Cloud or update existing subscriber attributes and DE fields.
Inject a contact into a specific Journey Builder campaign at a designated entry source.
Exclude a subscriber from specific sends or journeys by adding them to a suppression data extension.
Sync Intercom support conversations with Salesforce Marketing Cloud campaigns in minutes. Give your teams unified customer context without the integration headaches.