This policy applies to Starter and Pro plans purchased through our website.
| Charge | Refundable? |
|---|---|
| Monthly plan fee | No refund for a partial month. Cancel any time to stop future charges; access continues to the end of the paid month. |
| Annual plan fee | No refunds. Cancel any time to stop renewal; access continues to the end of the paid year. |
| Added funds (usage balance) and auto-reload charges | Non-refundable. Turn auto-reload off at any time to stop future reloads. |
| Welcome, demo and promotional credit | No cash value, never refundable. |
| Seat added mid-period | The prorated seat charge is not refunded if the seat is later removed. |
Exceptions. We will refund a charge that was duplicated or made in error, a charge made after you canceled, or where a refund is required by law. If we materially reduce what your plan includes during a paid term, you may cancel and receive a prorated refund of the prepaid plan fee for the remainder of that term. Refunds of added funds are limited to the unused portion of that purchase.
How to request a refund. Email info@redbird.io from an admin's address within 30 days of the charge, with the organization name and the Stripe receipt number. Approved refunds are returned to the original payment method within 5–10 business days.
Disputes. If you dispute a charge with your card issuer, the related balance is frozen while the dispute is open and your organization may be suspended if the dispute is resolved against you. Please contact us first; most issues are resolved within a day.
By email: info@redbird.io