Automatically sync customer conversations, support tickets, and contact data between your CRM and messaging platform. Stop manually updating contact records, copying conversation history, or building fragile Zapier chains to keep sales and support aligned.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Every customer conversation from Intercom appears on the corresponding HubSpot contact record with full context. Support and sales teams see complete interaction history without switching tools. Conversation metadata, tags, and CSAT scores sync in real-time.
When prospects convert in HubSpot, their contact data and lead source information automatically populate Intercom. Support and success teams have full context on every new user before the first conversation. Lifecycle stage and deal data keep Intercom records current.
Support activity data from Intercom—conversation count, last contact date, CSAT scores, open tickets—flows into custom HubSpot properties. Sales reps see support health before outreach. Customer success managers identify at-risk accounts based on support patterns.
When enterprise deals or expansion opportunities create Intercom conversations, account owners receive HubSpot tasks with ticket details. Critical issues escalate automatically. Support-to-sales handoffs happen in minutes, not days.
As contacts move through your HubSpot pipeline, their Intercom records update to reflect current stage, deal value, and account tier. Support teams prioritize conversations based on revenue potential. In-app messaging targets the right user segments automatically.
Combine HubSpot attribution data with Intercom conversation metrics to understand which marketing channels generate the most support load. Automated reports show CSAT and resolution time by original lead source. Marketing and support teams optimize together.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize HubSpot and Intercom with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands both HubSpot's CRM object structure and Intercom's conversation and user schemas, so your data maps intelligently without manual field configuration.
Redbird maps HubSpot contacts, companies, and deals to Intercom users and conversations automatically. The system recognizes custom HubSpot properties, Intercom tags, lifecycle stages, and conversation attributes. When you sync conversation history, Redbird preserves threading, agent assignments, and CSAT scores. Multi-company hierarchies, deal associations, and support ticket metadata flow bidirectionally without breaking.
faster than building HubSpot-Intercom sync with webhooks or native integrations
Redbird can pull from HubSpot and Intercom simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either HubSpot or Intercom.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from HubSpot into Intercom, or from Intercom back into HubSpot. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any HubSpot deal change or Intercom conversation event, then take action in either system.
Trigger when a HubSpot contact becomes an MQL, SQL, Opportunity, or Customer.
Trigger when a deal moves to a new pipeline stage or closes won/lost.
Trigger when a prospect submits a HubSpot form or landing page.
Add new contacts to HubSpot or update existing records with enriched data.
Log support interactions, conversation summaries, or escalations to contact records.
Assign follow-up tasks to sales reps based on support activity or urgency.
Trigger when a user initiates a new support conversation via chat or messaging.
Trigger when a support ticket is resolved and the conversation is marked closed.
Trigger when a customer provides a satisfaction rating after conversation resolution.
Add new users to Intercom or update existing profiles with CRM data.
Tag users or conversations with account tier, deal stage, or support priority.
Trigger in-app messages or email based on HubSpot lifecycle changes or deal activity.
Sync HubSpot and Intercom in minutes. Give your sales and support teams unified customer context without manual data entry or custom development.