Sync customer conversations with product analytics automatically. Stop manually exporting support tickets to understand feature requests, or switching between tools to connect user behavior with support context. Redbird AI keeps Intercom and PostHog in sync so your teams see the complete customer picture.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically track support conversation topics, tags, and categories as custom events in PostHog. Analyze which features drive the most support volume, correlate bug reports with session recordings, and segment users by support history in your product analytics.
Add Intercom conversation count, last contact date, CSAT scores, and support tier to PostHog user properties. Filter analytics cohorts by support engagement, identify power users with high satisfaction, and understand product usage patterns by customer support profile.
Send targeted in-app messages or emails through Intercom when PostHog tracks specific product events or user milestones. Celebrate first successful workflows, offer proactive support when users struggle with features, and personalize onboarding based on actual product usage patterns.
Automatically create or update Intercom conversations when PostHog detects error events, rage clicks, or repeated failed actions. Get ahead of support tickets by reaching out proactively, attach session recordings to conversations, and resolve UX issues before they escalate.
Generate automated reports correlating PostHog feature usage data with Intercom support volume, common topics, and CSAT scores. Identify which features need better documentation, which improvements reduced support load, and where product changes impact customer satisfaction. Share insights across product and support teams without manual data pulls.
Automatically apply Intercom tags when users enter PostHog cohorts like power users, at-risk accounts, or trial converters. Enable support teams to personalize responses based on product usage, prioritize conversations from high-value segments, and route tickets to specialists based on feature adoption patterns.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Intercom and PostHog with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands both Intercom's conversation structure and PostHog's event schema, so you can connect support context with product analytics without wrestling with APIs or custom scripts.
Redbird maps Intercom conversation metadata, tags, user attributes, and CSAT scores to PostHog's event properties, user profiles, and custom cohorts. It understands when to send conversation topics as discrete events versus when to enrich user properties, how to structure support context for funnel analysis, and which PostHog segments should trigger Intercom messaging. The system handles timestamp alignment, deduplicates events across both platforms, and maintains referential integrity between support tickets and product sessions.
faster than building custom webhooks between Intercom and PostHog
Redbird can pull from Intercom and PostHog simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Intercom or PostHog.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Intercom into PostHog, or from PostHog back into Intercom. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any conversation in Intercom or any product event in PostHog, then take action across both platforms.
Fires when a support conversation is marked as closed with resolution metadata.
Triggers when specific tags like 'feature-request' or 'bug' are applied to conversations.
Activates when a customer submits a satisfaction rating after a conversation.
Deliver targeted messages to users inside your product based on PostHog events.
Apply tags to Intercom contacts based on product behavior tracked in PostHog.
Add context from PostHog analytics directly to Intercom conversation threads.
Fires when specific product events like feature usage or conversions are captured.
Triggers when a user matches criteria for behavioral segments like power users or churned.
Activates when a user's feature flag status changes during gradual rollouts.
Send Intercom conversation data as structured events in PostHog for analysis.
Enrich PostHog user profiles with support history, CSAT scores, and conversation counts.
Dynamically segment PostHog users based on Intercom support engagement patterns.
Stop manually connecting support conversations with product analytics. Redbird AI syncs Intercom and PostHog so your product, support, and data teams work from the same complete customer view.