Sync revenue intelligence from sales calls directly into customer success workflows. Stop manually copying deal notes, call summaries, and risk signals between systems. Redbird AI bridges the gap from buyer conversations to customer health.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When Gong detects negative sentiment or churn signals in post-sale customer calls, automatically adjust health scores in Totango. Surface at-risk accounts to CS teams before renewals are threatened, using conversation data as an early warning system.
Analyze Gong transcripts from onboarding and training calls for mentions of confusion, setup delays, or feature questions. Automatically launch targeted success plays in Totango to address specific adoption barriers mentioned by customers in real conversations.
Extract structured data from Gong call recordings—competitor names mentioned, pricing objections, feature requests, integration needs. Write this intelligence to Totango customer records so CS teams have full context on what buyers actually said during the sales cycle.
Monitor health score changes in Totango for accounts with active upsell opportunities in Gong. When engagement dips or product usage declines, create alerts and update deal risk fields so account executives can address concerns before expansion conversations stall.
When deals close in Gong-tracked pipelines, automatically compile structured handoff reports in Totango. Include promised features, discussed timelines, key stakeholders from calls, and customer goals mentioned during demos—so CS starts with complete context.
When Totango identifies at-risk renewals based on health scores or support ticket volume, update corresponding opportunity fields and risk assessments in Gong. Give sales leadership visibility into customer health data that impacts revenue forecasting and pipeline accuracy.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Gong and Totango with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Gong's conversation intelligence data model and Totango's customer lifecycle schemas—mapping sales signals to success metrics without custom code.
Redbird's AI parses Gong call transcripts, sentiment scores, topic trackers, and deal metadata—then writes structured updates to Totango health scores, lifecycle stages, and customer attributes. We handle the schema translation between Gong's interaction data (calls, emails, tracked keywords) and Totango's success framework (segments, touchpoints, success plans). Your teams get bidirectional sync that preserves context from every customer conversation.
faster than exporting Gong data to spreadsheets and manually updating Totango accounts
Redbird can pull from Gong and Totango simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Gong or Totango.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Gong into Totango, or from Totango back into Gong. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any sales call, deal update, health score change, or customer milestone across Gong and Totango.
Fires when a new sales call, demo, or customer check-in is recorded and processed in Gong.
Triggers when Gong's AI updates deal risk assessment based on conversation signals or engagement patterns.
Activates when Gong's trackers detect specific competitor names or product comparisons in call transcripts.
Write data to custom opportunity fields in Gong, including risk indicators or customer health context.
Append formatted notes to Gong call records with enriched data from other systems or AI analysis.
Apply custom topic tags or labels to Gong calls based on automation logic or external triggers.
Fires when a customer's health score in Totango falls below a defined level, indicating risk.
Triggers when a customer completes an automated success play or lifecycle touchpoint in Totango.
Activates when a customer account moves to a new lifecycle stage like onboarding, renewal, or expansion.
Write custom attributes or data fields to Totango customer profiles with insights from sales conversations.
Automatically trigger specific success plays or campaign sequences for customers based on external signals.
Modify individual health score factors in Totango based on sales activity, call sentiment, or engagement data.
Sync Gong conversation intelligence with Totango customer success workflows in minutes. Turn every sales call into actionable health data and give CS teams the context they need to drive retention.