Automatically sync deal signals from sales conversations into customer health scores and success workflows. No more exporting call summaries, manually flagging risks, or losing context between sales handoffs and CS onboarding.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically adjust Gainsight health scores when Gong detects declining engagement, competitor mentions, or negative sentiment in renewal conversations. Surface at-risk accounts to CS teams before they churn.
Trigger automated CS playbooks when Gong identifies upsell opportunities, feature requests, or growth initiatives mentioned during check-ins. Route qualified expansion leads to the right CSM with full conversation context.
Push customer health data, NPS scores, and product adoption metrics from Gainsight into Gong deal records. Give AEs complete account context before renewal negotiations and expansion conversations.
Automatically notify CSMs and leadership in Gainsight when Gong transcripts surface churn signals, budget cuts, or escalation language during QBRs. Create intervention tasks with timestamped call excerpts and sentiment analysis.
Capture key commitments, implementation timelines, and stakeholder context from sales-to-CS handoff calls. Automatically populate Gainsight success plans with deal promises, technical requirements, and customer goals discussed during the sales cycle.
Build automated renewal forecasts that merge product usage, support tickets, and health scores from Gainsight with engagement patterns, sentiment shifts, and stakeholder coverage from Gong. Identify which at-risk accounts need executive engagement versus product enablement.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Gainsight and Gong with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands Gainsight's customer lifecycle model and Gong's conversation intelligence layer — connecting health scores with the actual voice of your customers.
Redbird maps Gong call transcripts, sentiment scores, and engagement metrics directly to Gainsight health score calculations, timeline activities, and playbook triggers. Our AI parses conversation signals like competitor mentions, feature requests, and stakeholder engagement patterns, then translates them into actionable CS workflows. We handle complex field mapping between Gong's interaction data model and Gainsight's customer hierarchy — from account-level health scores to individual touchpoint tracking.
faster than exporting Gong transcripts and manually updating Gainsight health scores
Redbird can pull from Gainsight and Gong simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Gainsight or Gong.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Gainsight into Gong, or from Gong back into Gainsight. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start from any event in Gainsight or Gong — customer health changes, call sentiment shifts, renewal dates, or deal risks.
Fires when a customer's overall or category health score falls into yellow or red status.
Triggers when a renewal moves between pipeline stages or risk level adjustments.
Detects when customers achieve key onboarding or adoption milestones or miss deadlines.
Log activities, call notes, or key events to the customer's interaction history.
Programmatically update specific health score components like engagement, adoption, or sentiment.
Trigger automated playbooks or assign calls-to-action to CSMs based on account conditions.
Fires when transcripts contain tracked terms like competitor names, churn signals, or feature requests.
Triggers when Gong detects significant shifts in conversation tone or engagement levels.
Detects when key decision-makers stop participating in calls or email threads.
Apply categorization tags to conversations based on external data or workflow logic.
Enrich Gong deal records with customer health data, renewal dates, or product usage metrics.
Append context from Gainsight like health scores, support escalations, or success plan status.
Stop losing customer context between sales and success. Sync Gainsight and Gong to turn every conversation into automated health insights and proactive retention workflows.