Sync behavioral session data directly into customer health scores and success workflows. Stop manually exporting session insights or wondering why adoption is stuck — let AI connect UX friction to customer outcomes and trigger the right CS interventions automatically.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When FullStory detects elevated frustration signals — rage clicks, error clicks, dead clicks — in a customer account, automatically update their health score in Totango and flag for CS review. Surface UX friction before it becomes a churn risk.
When FullStory captures users abandoning at specific checkout steps or form fields, automatically launch targeted success plays in Totango with context about the exact friction point. Enable CS to reach out proactively with help before the deal stalls.
For accounts flagged as low engagement in Totango, automatically attach recent FullStory session replay URLs to their profile. Give CS teams one-click access to see exactly how users are struggling without hunting through analytics tools.
When Totango tracks feature adoption milestones or product usage tiers, sync those segments into FullStory to filter session replays and behavioral analytics by adoption stage. Analyze UX patterns for power users vs. beginners separately.
For accounts Totango flags as at-risk or approaching renewal, automatically pull aggregated UX metrics from FullStory — scroll depth, time on task, error rates — and generate digestible reports for CS. Surface data-backed reasons behind disengagement.
When FullStory detects conversion funnel completion rates dropping below thresholds for specific customers, automatically create touchpoint tasks in Totango for CSMs. Include funnel step breakdowns and session replay samples showing where users drop off.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize FullStory and Totango with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands FullStory's event schemas, custom segment definitions, and session metadata alongside Totango's health score components, account hierarchies, and success play logic.
Redbird automatically maps FullStory's behavioral event streams — including custom events, frustration signals, and user segment properties — to Totango's account attributes, health score inputs, and touchpoint triggers. The AI handles schema mismatches between session-level granularity and account-level aggregations, transforming raw interaction data into meaningful customer health signals. No manual field mapping or CSV exports required.
faster than exporting FullStory CSVs and uploading to Totango manually
Redbird can pull from FullStory and Totango simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either FullStory or Totango.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from FullStory into Totango, or from Totango back into FullStory. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any behavioral signal in FullStory or customer health event in Totango — Redbird handles the rest.
Fires when a user or account surpasses defined rage click counts in a session or time period.
Triggers when users abandon a defined funnel at specific steps or overall completion rates decline.
Activates when specific custom-tracked events occur, like feature usage or workflow completions.
Build new user segments in FullStory based on external data or behavioral criteria.
Apply custom tags to sessions for easier filtering and analysis by team or issue type.
Extract session event data, metrics, or aggregated analytics for external analysis or reporting.
Fires when an account's composite or component health score falls into at-risk territory.
Triggers when an automated success play finishes its workflow for an account or user cohort.
Activates when accounts enter defined renewal windows based on contract end dates.
Modify custom fields, health score components, or metadata on customer account records.
Initiate automated touchpoint sequences or lifecycle workflows for specific accounts or segments.
Generate manual tasks for CSMs with context, priority, and account-specific details.
Sync FullStory behavioral insights to Totango customer health automatically. Let Redbird turn UX friction into proactive CS interventions — no engineering required.