Sync customer engagement data between your marketing automation and support platforms automatically. Stop manually exporting campaign data to understand support context, or copying conversation insights back to your lifecycle flows.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When a customer opens a support conversation, automatically pull their recent Braze email, push, and in-app message engagement into Intercom. Support agents see what campaigns a user received before reaching out, providing context for troubleshooting and faster resolution.
When customers request unsubscribe or communication preferences changes via Intercom chat, automatically update their Braze user profile and add them to suppression segments. Ensures compliance across teams without manual CRM updates or spreadsheet exports.
When support conversations close with specific tags or CSAT scores, trigger targeted Braze campaigns for follow-up, upsell, or re-engagement. Turn support interactions into lifecycle marketing triggers without engineering custom event pipelines.
Automatically report on support ticket volume and CSAT for users who received specific Braze campaigns or entered certain Canvas flows. Identify campaigns driving confusion or support load, and optimize messaging before scaling.
Monitor Intercom conversation frequency for users in key Braze segments like high LTV or trial users. Send alerts to marketing when priority users show support distress signals, enabling proactive outreach before churn.
When users unsubscribe from Braze email or push channels, update their Intercom profile with subscription status and channel preferences. Support and sales teams see accurate communication preferences without checking multiple systems.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Braze and Intercom with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Braze's event-driven campaign architecture and Intercom's conversation metadata, so you can connect customer engagement and support data without custom integration work.
Redbird maps Braze user attributes, custom events, Canvas step progression, and message engagement metrics to Intercom user profiles, conversation tags, and custom data attributes. Our AI handles field mapping between Braze's behavioral segmentation logic and Intercom's conversation workflows, so you can enrich support context with campaign history or trigger lifecycle flows from support outcomes. No need to build custom event pipelines or maintain fragile API scripts.
faster than exporting CSVs and manually cross-referencing campaign data in support tickets
Redbird can pull from Braze and Intercom simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Braze or Intercom.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Braze into Intercom, or from Intercom back into Braze. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start from any campaign event in Braze or support conversation in Intercom, and automate what happens next across both platforms.
Trigger workflows when users enter specific Canvas steps or lifecycle stages.
React when users receive, open, click, or convert from email, push, or in-app messages.
Detect when users opt out of email, push, SMS, or update subscription preferences.
Write data back to Braze user profiles, including support interaction history or conversation tags.
Dynamically add users to Braze segments based on Intercom conversation outcomes or support flags.
Send custom events to Braze from Intercom activity to trigger campaigns or update Canvas flows.
Trigger when a customer initiates a new support conversation via chat, email, or in-app messenger.
React when support conversations close with specific tags like 'billing', 'bug', or 'feature request'.
Detect when customers submit satisfaction ratings after support interactions.
Write Braze campaign engagement history, segment membership, or custom attributes to Intercom profiles.
Automatically tag conversations based on Braze campaign context or user lifecycle stage.
Append campaign engagement summaries or lifecycle context as notes on Intercom user profiles.
See how Redbird syncs Braze and Intercom in minutes. Connect customer engagement and support data without building custom pipelines or maintaining brittle integrations.