Stop manually exporting product analytics to update customer health scores. Redbird AI syncs PostHog event data, feature flags, and user behavior directly into Totango accounts — so your customer success team always sees which features customers actually use.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Track when customers start or stop using key features in PostHog and automatically update corresponding health dimensions in Totango. Surface adoption trends in real-time so CS teams can intervene before churn or identify expansion signals without digging through analytics dashboards.
When users abandon critical conversion funnels in PostHog, automatically launch targeted success plays in Totango. Send personalized onboarding touchpoints, schedule check-in calls, or assign tasks to CSMs based on specific behavioral patterns detected in product analytics.
Pull customer segment, health status, and lifecycle stage from Totango into PostHog user properties. Analyze feature usage and retention cohorts segmented by customer success data — compare onboarding vs. renewal-stage behavior or filter A/B test results by health score tier.
When session recordings capture friction or error events in PostHog, attach recording links to the corresponding Totango account. CS teams can watch exactly how customers encounter issues without switching platforms or requesting product team analysis.
Monitor product activity for Totango accounts flagged as at-risk or approaching renewal. When PostHog detects declining login frequency, feature usage drops, or missing key actions, notify the assigned CSM in Totango with usage specifics and trends.
Aggregate PostHog event data, feature flag exposure, and A/B test participation by Totango account segment. Automatically compile adoption metrics for enterprise vs. SMB customers, regional cohorts, or vertical-specific groups — delivered as scheduled reports synced back to Totango.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize PostHog and Totango with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands PostHog's event schemas, user properties, and analytics data structures alongside Totango's account hierarchies, health dimensions, and success play logic.
Redbird maps PostHog custom events, feature flag states, cohort memberships, and session metadata to Totango account attributes, touchpoints, and health score components. The AI recognizes when funnel completion in PostHog should increment an engagement metric in Totango, or when a Totango lifecycle transition should filter a PostHog cohort. No need to manually configure field mappings between event properties and customer attributes — Redbird infers the relationships from both systems' data structures.
faster than exporting PostHog CSVs and uploading to Totango manually
Redbird can pull from PostHog and Totango simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either PostHog or Totango.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from PostHog into Totango, or from Totango back into PostHog. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any product event in PostHog or customer success activity in Totango — Redbird handles the translation between analytics and CS platforms.
When a custom event fires for a user or account in PostHog.
When a user or group is added to or removed from a feature flag.
When a user enters or exits a behavioral cohort based on retention or activity rules.
Add or modify user-level properties in PostHog from external data sources.
Programmatically assign users to static cohorts for segmentation or targeting.
Send events back into PostHog from other systems to enrich product analytics.
When an account's overall or dimension-specific health score crosses a threshold.
When a customer enters an automated success campaign or lifecycle workflow.
When a customer moves between onboarding, adoption, renewal, or expansion stages.
Modify custom fields, usage metrics, or engagement data on Totango accounts.
Log a customer interaction or milestone event in the account timeline.
Create action items for customer success managers based on automated rules or data triggers.
Sync PostHog product analytics with Totango customer success in minutes. Let Redbird handle the data mapping so your CS team always knows what customers are actually doing in your product.