Sync support tickets, CSAT scores, and customer interactions with your email segments automatically. Stop manually tagging subscribers based on support history or building audience lists from exported CSVs.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically segment email audiences based on support activity—customers with open tickets, recent resolutions, or low CSAT scores. Target re-engagement campaigns to at-risk accounts or upsell flows to satisfied users without manual list building.
Apply tags or update custom fields in Mailchimp whenever a subscriber opens a ticket marked urgent or escalated. Suppress marketing emails to frustrated customers or trigger support-focused nurture sequences automatically.
Automatically generate support tickets when users click unsubscribe reasons, report delivery problems, or interact with campaign feedback links. Route issues to the right team with context from campaign name, segment, and subscriber history.
Pull email open rates, click behavior, and campaign interaction history into Zendesk ticket views. Give support agents visibility into customer engagement levels, last email opened, and subscription preferences before responding.
Trigger targeted Mailchimp campaigns when tickets are marked resolved—requesting reviews, sharing relevant knowledge base articles, or offering onboarding resources. Time sends based on resolution date and ticket type.
Build unified dashboards showing how email engagement correlates with ticket volume, CSAT, and resolution time by segment. Identify disengaged subscribers with high support needs or active campaigners at churn risk.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Mailchimp and Zendesk with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands Mailchimp subscriber schemas and Zendesk ticket structures—so you can connect engagement data with support history without mapping fields or writing custom code.
Redbird parses subscriber custom fields, campaign performance metrics, and audience tags from Mailchimp alongside Zendesk ticket statuses, custom fields, CSAT responses, and requester metadata. Match subscribers to support requesters by email, sync tags based on ticket priority or category, and trigger workflows when ticket counts or satisfaction scores cross thresholds. No manual field mapping or API integration work required.
faster than exporting CSVs and manually updating Mailchimp segments based on support activity
Redbird can pull from Mailchimp and Zendesk simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Mailchimp or Zendesk.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Mailchimp into Zendesk, or from Zendesk back into Mailchimp. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start workflows from any Mailchimp campaign event or Zendesk ticket update—then take action across both platforms automatically.
Fires when a contact joins a specific audience segment or tag group in Mailchimp.
Triggers when an email campaign is delivered or when a subscriber opens a specific message.
Fires when a contact opts out, changes email preferences, or updates profile fields.
Apply tags or remove existing tags from subscriber profiles based on support activity.
Add subscribers to segments or update custom field values for targeting and personalization.
Start a drip sequence or send a one-off campaign to subscribers based on Zendesk events.
Fires when a customer submits a new support request via any channel in Zendesk.
Triggers when a ticket moves to solved, pending, open, or a custom status you define.
Fires when a customer submits satisfaction feedback after ticket resolution.
Generate a new ticket with custom fields, priority, and assignee based on campaign interactions.
Enrich existing tickets with Mailchimp engagement data, subscriber segments, or campaign history.
Attach context from email activity or subscriber profile to tickets for agent visibility.
Sync Mailchimp and Zendesk in minutes—no API docs, no custom scripts. Start automating segmentation, enrichment, and customer health workflows today.