Sync mobile attribution data directly to support tickets and automate customer context enrichment. Stop manually looking up user acquisition sources, campaign performance, or LTV data when handling support cases.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When a new support ticket is created in Zendesk, automatically pull the user's acquisition source, campaign, channel, and install date from AppsFlyer. Give agents full context on how users found your app without switching tools or asking customers.
Automatically tag and prioritize Zendesk tickets when users have high lifetime value or belong to premium cohorts tracked in AppsFlyer. Route high-LTV customers to senior support agents and adjust SLA expectations based on user value.
When AppsFlyer detects fraudulent installs or suspicious attribution patterns, automatically create Zendesk tickets to proactively reach out to legitimate users who may have been affected. Track fraud-related support volume and resolution in one place.
Send ticket volume, CSAT scores, and resolution times from Zendesk to AppsFlyer as custom events. Analyze which acquisition channels or campaigns generate users with higher support needs and factor support costs into ROAS calculations.
Monitor support tickets tagged with specific campaign IDs or attribution sources. Automatically notify marketing teams via Zendesk when certain campaigns generate disproportionate support volume, indicating potential user quality issues or misleading ad creative.
Automatically combine AppsFlyer attribution data with Zendesk ticket volume, resolution time, and CSAT by channel. Deliver weekly reports showing which paid and organic sources drive the best and worst support experiences.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize AppsFlyer and Zendesk with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both AppsFlyer's attribution schemas and Zendesk's ticket structure, so you can connect user acquisition data with support context without custom development.
Redbird maps AppsFlyer's event streams, cohort data, and attribution parameters directly to Zendesk user profiles, tickets, and custom fields. The AI understands how to match users across systems using device IDs, customer IDs, or email, and knows which attribution metrics matter for support prioritization. No need to build lookup tables or maintain field mappings as your campaigns and support workflows evolve.
faster than building custom attribution lookups for support agents
Redbird can pull from AppsFlyer and Zendesk simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either AppsFlyer or Zendesk.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from AppsFlyer into Zendesk, or from Zendesk back into AppsFlyer. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any AppsFlyer attribution event or Zendesk support activity and take action across both platforms.
Fires when AppsFlyer attributes a new app install to a specific campaign, channel, or organic source.
Triggers when AppsFlyer's Protect360 detects suspicious install patterns or fraudulent attribution.
Activates when a user's cumulative lifetime value crosses a defined threshold in AppsFlyer analytics.
Send support interaction data back to AppsFlyer as custom events for cohort and ROAS analysis.
Add support-related attributes like ticket count or CSAT score to user profiles in AppsFlyer.
Include users who opened support tickets in AppsFlyer audiences for retargeting or re-engagement campaigns.
Fires when a customer submits a new support ticket through any Zendesk channel.
Triggers when an agent escalates or de-prioritizes a ticket based on issue severity.
Activates when a customer completes a satisfaction survey after ticket resolution.
Automatically tag tickets with attribution source, campaign ID, or user value tier from AppsFlyer.
Enrich Zendesk user profiles with acquisition channel, install date, and LTV data from AppsFlyer.
Add private ticket notes with relevant AppsFlyer attribution context visible only to support agents.
See how Redbird syncs AppsFlyer attribution data with Zendesk support tickets in minutes, not sprints. Give your team the customer context they need without the integration overhead.