Automate the flow between your enterprise data warehouse and support platform. Stop manually exporting ticket data for analysis or building custom pipelines to enrich support cases with customer context from your warehouse.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically load support tickets, messages, CSAT scores, and agent activity into your Azure Synapse warehouse. Join support metrics with product usage, revenue, and customer data for executive dashboards and cross-functional reporting.
Pull customer tier, lifetime value, contract details, and product usage from your warehouse into Zendesk ticket fields. Give agents instant context without switching systems or querying databases manually.
Trigger notifications when Zendesk tickets match enterprise customer criteria stored in Synapse. Route priority cases based on account value, renewal dates, or usage patterns computed in your warehouse.
Build automated reports that blend ticket volume, resolution times, and satisfaction scores with revenue impact, churn risk, and customer segments from Synapse. Deliver insights to Slack, email, or BI tools without manual SQL work.
Stream CSAT responses, NPS scores, and support sentiment back into your warehouse customer tables. Keep your single source of truth current for churn models, health scores, and customer success workflows.
Apply tags and custom fields to support cases using behavioral segments, feature adoption, or error logs stored in your warehouse. Improve routing accuracy and identify product-driven support trends without manual classification.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Azure Synapse and Zendesk with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Azure Synapse's analytical schemas and Zendesk's support object model, so you can connect warehouse insights to customer conversations without writing pipeline code.
Redbird maps Synapse tables, views, and Spark outputs to Zendesk tickets, users, organizations, and custom fields automatically. It handles ticket lifecycle states, conversation threading, satisfaction ratings, and agent assignment alongside your dimensional models, fact tables, and analytical views. The AI adapts to your warehouse schema design and Zendesk configuration without brittle field mapping.
faster than building custom ETL pipelines between Synapse and Zendesk
Redbird can pull from Azure Synapse and Zendesk simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Azure Synapse or Zendesk.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Azure Synapse into Zendesk, or from Zendesk back into Azure Synapse. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from warehouse queries, scheduled analytics, or live support events — Redbird connects both systems in real time.
Trigger when a Synapse SQL query returns rows matching specified conditions or volume thresholds.
Start workflows when an Azure Synapse data integration pipeline finishes processing.
Detect when specific Synapse tables or materialized views receive new data or updates.
Execute a SQL query against dedicated or serverless Synapse pools and return results.
Insert or update rows in Synapse warehouse tables from external data sources.
Trigger a Synapse Spark notebook or job with specified parameters and capture outputs.
Fire when a customer opens a new support ticket through any Zendesk channel.
Trigger when a ticket moves between statuses like open, pending, solved, or closed.
Activate when a customer submits a satisfaction survey response for a resolved ticket.
Modify custom fields, tags, priority, or assignee on existing Zendesk tickets.
Append internal comments to tickets with context from external systems.
Sync company-level data into Zendesk organization records with custom field values.
Join teams using Redbird to sync Azure Synapse and Zendesk without building custom pipelines. Get your warehouse insights into support workflows in minutes, not sprints.