Sync product analytics and support data automatically. Stop manually exporting user behavior data to attach to tickets, copying cohort lists between systems, or piecing together product usage and support patterns in spreadsheets.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically append Amplitude behavioral data to Zendesk tickets when users submit support requests. Support agents see which features customers use, their engagement level, and lifecycle stage without leaving the ticket view. Surface context like experiment variants, recent feature adoption, and retention cohort membership.
Identify users who submit multiple tickets, specific issue categories, or low CSAT scores in Zendesk and automatically create behavioral cohorts in Amplitude. Product teams can analyze if certain features correlate with support volume or if bugs are driving ticket creation before they're escalated.
Trigger priority routing in Zendesk when Amplitude identifies ticket submitters in at-risk retention cohorts or with declining engagement. Support teams can intervene proactively with users showing churn signals, preventing cancellations before they happen.
Send Zendesk ticket creation, resolution, and CSAT events to Amplitude as custom behavioral events. Analyze how support interactions impact retention, feature adoption post-resolution, and whether certain user segments rely more heavily on support than product-led discovery.
Automatically combine Amplitude feature usage data with Zendesk ticket counts by feature category. Product and support leaders get reports showing which new features drive the most confusion, where in-app guidance may be lacking, and whether A/B test variants correlate with support spikes.
Append which A/B test variants users are exposed to in Amplitude directly to their Zendesk tickets. Support and engineering teams can quickly identify if reported bugs are variant-specific, isolate experiment-related issues, and measure statistical significance of support impact across test groups.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Amplitude and Zendesk with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands Amplitude's event taxonomies, user properties, and cohort definitions alongside Zendesk's ticket schemas, custom fields, and user profiles—no manual mapping required.
Redbird reads Amplitude's event streams, user properties, cohort membership, and experiment assignments, then maps them intelligently to Zendesk ticket fields, user profiles, and custom objects. The platform recognizes behavioral patterns like retention cohorts, lifecycle stages, and feature adoption metrics and knows how to surface them contextually in support workflows. When schemas change—new event properties, custom ticket fields, or updated user segments—Redbird adapts automatically without breaking workflows.
faster than exporting CSV cohorts and uploading to Zendesk tags manually
Redbird can pull from Amplitude and Zendesk simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Amplitude or Zendesk.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Amplitude into Zendesk, or from Zendesk back into Amplitude. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start from any user behavior change in Amplitude or support interaction in Zendesk and automate what happens next across your stack.
Trigger when a user moves into a specific retention, engagement, or lifecycle cohort you've defined in Amplitude.
Activate when a user completes a key feature event for the first time or hits a usage threshold.
Fire when a user is bucketed into an A/B test variant or feature flag changes state.
Add tags to Zendesk user profiles based on Amplitude cohort membership or behavioral segments.
Populate custom fields on new or existing tickets with user properties, event counts, or lifecycle stage from Amplitude.
Append behavioral context like recent feature usage, engagement score, or experiment variants as internal ticket notes.
Trigger when a support ticket is submitted through any channel—email, chat, web form, or API.
Fire when a customer submits a satisfaction rating after ticket resolution or support interaction.
Activate when a ticket is manually escalated or priority level increases based on SLA rules.
Send ticket creation, resolution, or interaction events to Amplitude as custom behavioral events tied to user profiles.
Set or update Amplitude user properties with support metrics like total tickets, last contact date, or average CSAT.
Dynamically add users to behavioral cohorts in Amplitude based on support patterns like repeat tickets or issue categories.
Stop switching between Amplitude and Zendesk to understand the full customer picture. Redbird syncs product behavior and support context automatically so your teams can focus on building better products and resolving issues faster.