Automate the flow of customer conversations, tickets, and support data between your messaging platform and help desk. Stop manually copying conversation context, reconciling ticket data across systems, or losing customer history during handoffs.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When an Intercom conversation is tagged for escalation or meets complexity thresholds, automatically create a Zendesk ticket with conversation history, user attributes, and internal notes. Ensure support agents have complete context without switching between platforms.
When support agents close or update Zendesk tickets, automatically post resolution notes and status updates to the original Intercom conversation. Keep customer-facing chat threads updated with backend ticket progress.
Pull customer lifecycle stage, product usage data, and past Intercom conversation tags into Zendesk ticket fields. Give support agents context on user tier, feature adoption, and previous interaction sentiment without leaving the ticket view.
Monitor Zendesk tickets for SLA violations on accounts tagged as enterprise or high-value in Intercom. Automatically send Intercom notifications to account managers or post messages in team inboxes to trigger proactive outreach.
Combine Intercom conversation metrics with Zendesk ticket resolution data to build comprehensive reports on response times, channel distribution, and resolution rates. See the complete support journey from first chat to final ticket closure.
When high-priority or compliance-tagged Intercom conversations close, automatically create corresponding Zendesk tickets with full transcript and metadata. Maintain a centralized, searchable archive of all customer interactions in your system of record.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Intercom and Zendesk with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands the schemas, conversation structures, and ticket workflows in both Intercom and Zendesk — mapping between messaging threads and support tickets without manual field configuration.
Redbird's AI interprets Intercom conversation objects, user attributes, tags, and message threads alongside Zendesk ticket fields, custom forms, priority structures, and SLA rules. It automatically maps conversation participants to ticket requesters, conversation tags to ticket categories, and internal notes to agent comments. The system recognizes when an Intercom chat should become a Zendesk ticket, which fields need enrichment from customer data, and how to maintain thread continuity across both platforms.
faster than building custom sync logic between Intercom and Zendesk APIs
Redbird can pull from Intercom and Zendesk simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Intercom or Zendesk.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Intercom into Zendesk, or from Zendesk back into Intercom. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any conversation event in Intercom or ticket update in Zendesk — Redbird handles the rest.
Fires when a conversation receives a specific tag like escalation, bug, or feature-request.
Triggers when a conversation is routed to a particular team or inbox in Intercom.
Fires when customer data like plan tier, lifecycle stage, or custom attributes change.
Add internal notes or comments to an Intercom conversation thread with context from other systems.
Modify customer properties like support tier, ticket count, or last issue type in Intercom.
Post customer-facing messages to active or closed conversations with updates or resolutions.
Fires when a new support ticket is opened in Zendesk through any channel.
Triggers when a ticket moves between pending, open, solved, or closed states.
Fires when a ticket approaches or violates first response time or resolution SLA thresholds.
Open new Zendesk tickets with custom fields, conversation history, and file attachments populated.
Post internal or public comments to existing tickets with context from Intercom conversations.
Modify ticket urgency, priority, or custom field values based on customer attributes or conversation data.
Stop losing context between customer conversations and support tickets. Connect Intercom and Zendesk with Redbird AI to automate handoffs, sync customer data, and unify your support operations.