Sync support conversations, CSAT scores, and ticket volume into customer health scores automatically. Stop manually flagging at-risk accounts based on support patterns — let Redbird route Intercom data into Totango health models and trigger the right success plays.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically adjust Totango health scores when Intercom CSAT ratings fall below acceptable levels. Redbird monitors conversation ratings and pushes health score updates to trigger at-risk plays. No manual spreadsheet tracking or delayed intervention.
Launch Totango success plays automatically when Intercom conversation volume spikes for specific accounts. Redbird detects support volume patterns and initiates proactive outreach campaigns. CS teams intervene before churn risk escalates.
Pull conversation summaries, topics, and sentiment from Intercom into Totango customer profiles. Redbird parses support interactions and appends context to success platform records. CS teams see support themes without opening Intercom.
Send Intercom notifications to support teams when Totango health scores cross into at-risk territory. Redbird monitors health score changes and posts alerts to relevant support channels. Support escalates white-glove service before renewal deadlines.
Log Totango success play outcomes directly into Intercom customer timelines. Redbird writes play completion notes so support sees what CS has done. No more duplicate outreach or conflicting messaging to customers.
Combine Intercom ticket data with Totango health scores to analyze support load across customer segments. Redbird aggregates conversation counts, resolution times, and health tiers into unified reports. Leadership identifies which segments consume the most support resources.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Intercom and Totango with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands Intercom conversation schemas and Totango health score models — no mapping support ticket fields to customer success attributes manually.
Redbird maps Intercom conversation IDs, user segments, CSAT ratings, and tag taxonomies to Totango health dimensions, touchpoint history, and lifecycle stage fields. The platform parses conversation content to extract sentiment and topics, then appends them to the right Totango account attributes. When health score logic changes or new conversation tags are introduced, Redbird adapts without rebuilding data pipelines.
faster than exporting Intercom CSVs and manually updating health scores
Redbird can pull from Intercom and Totango simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Intercom or Totango.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Intercom into Totango, or from Totango back into Intercom. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any conversation event in Intercom or health score change in Totango — Redbird handles the rest.
Fires when a support conversation is marked as closed in Intercom.
Triggers when a customer submits a satisfaction rating after a conversation.
Activates when specific tags are applied to a conversation or contact.
Appends a timestamped note to a customer's Intercom profile.
Routes an open conversation to a designated support team or inbox.
Modifies custom data fields on Intercom user or company records.
Fires when a customer's health score falls into an at-risk or red zone.
Triggers when a Totango success play finishes execution for an account.
Activates when a customer enters a defined renewal window or lifecycle stage.
Modifies a specific health score attribute or contributing metric.
Initiates an automated success campaign or touchpoint sequence.
Logs a manual or automated interaction in the customer timeline.
Stop toggling between Intercom and Totango to understand customer risk. Redbird syncs support activity into health scores and triggers the right plays automatically.