Automatically sync behavioral product data from Heap into Totango to drive customer health scoring and success workflows. Stop manually exporting usage reports or building custom pipelines to bridge your product analytics and customer success platforms.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically sync behavioral metrics like session frequency, feature adoption rates, and user engagement trends from Heap to Totango. Health scores update in real-time as user activity changes, giving CS teams an accurate view of product usage without manual data pulls.
When Heap detects conversion events, onboarding completion, or abandonment in key flows, automatically launch targeted success plays in Totango. CS teams can intervene at the right moment with personalized outreach based on actual product behavior.
Sync Heap's retroactively-built user segments and journey analytics into Totango customer records. CS teams gain historical context on how customers discovered features, navigated the product, and changed behavior over time without needing to define tracking upfront.
Monitor Heap's behavioral data for signals like decreased session frequency, increased error rates, or stalled onboarding progress. Automatically create tasks or alerts in Totango when usage patterns indicate churn risk, enabling proactive intervention.
Push customer success data like account tier, renewal date, health score, and lifecycle stage from Totango into Heap. Product teams can analyze behavioral patterns by customer segment, comparing how enterprise vs. SMB accounts use features differently.
Combine product engagement data from Heap with customer health, adoption rates, and success play outcomes from Totango in unified reports. Leadership gets a complete view of how product usage correlates with retention and expansion without stitching spreadsheets together.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Heap and Totango with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands both Heap's auto-captured event schemas and Totango's customer success data models, intelligently mapping behavioral interactions to health metrics and success workflows.
Redbird maps Heap's event properties, user sessions, and conversion funnels directly to Totango's account hierarchies, health score components, and success play triggers. The AI understands how to aggregate interaction-level data into meaningful account-level metrics, handle retroactive behavioral segments, and structure event data to power lifecycle workflows. No manual field mapping or custom scripts required to bridge granular product telemetry with customer success operations.
faster than building custom ETL between Heap and Totango
Redbird can pull from Heap and Totango simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Heap or Totango.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Heap into Totango, or from Totango back into Heap. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any behavioral event in Heap or customer success milestone in Totango.
Fires when a user successfully completes a defined multi-step conversion path in your product.
Triggers when a user or account's session frequency falls below a specified engagement level.
Activates when users enter a retroactively-defined behavioral segment based on interaction patterns.
Retrieve complete interaction paths and session sequences for specific users or cohorts.
Pull aggregated event data and interaction metrics for all users within a customer account.
Define new user segments in Heap based on specific interaction patterns or product usage criteria.
Fires when a customer's health score moves between red, yellow, or green thresholds.
Triggers when an automated customer success workflow or touchpoint sequence finishes.
Activates when a customer account reaches a specified time window before contract renewal.
Modify customer health metrics based on product usage data or external signals.
Initiate automated outreach campaigns or intervention workflows for specific accounts or segments.
Generate action items for customer success managers based on product behavior or risk signals.
Stop manually bridging product analytics and customer success. Connect Heap and Totango with Redbird AI to automatically sync behavioral data, update health scores, and trigger the right interventions at the right time.