Connect Heap and Sprinklr with AI

Sync product behavior data from Heap directly into Sprinklr campaigns and audience segments. Stop manually exporting user interaction data to inform social strategy. Redbird AI automates the flow from product analytics to customer experience orchestration.

No code required
Live in minutes
SOC 2 Type II

What you can automate today

Redbird gives your team ready-to-run workflows — just connect your accounts and go.

Sync high-intent product users to Sprinklr social audiences for retargeting

When users complete key conversion paths in Heap, automatically add them to Sprinklr audience segments. Target engaged users with relevant social campaigns based on actual product behavior, not just demographics. Keep audience lists fresh without CSV exports.

Push feature adoption cohorts to Sprinklr for targeted product announcements

Identify users who've adopted specific features in Heap and sync them to Sprinklr as custom segments. Launch targeted social campaigns announcing related features or upgrades to users already familiar with your product capabilities. Scale behavioral marketing beyond email.

Alert social teams when viral campaign traffic shows friction in product

When Sprinklr campaigns drive traffic spikes, Redbird monitors Heap for increased drop-off or friction points in conversion funnels. Alert social and product teams immediately when campaign audiences hit UX problems. Close the feedback loop between acquisition and activation.

Enrich Heap user profiles with social sentiment and engagement data from Sprinklr

Pull social engagement metrics, sentiment scores, and customer service interaction history from Sprinklr into Heap user profiles. Analyze how social brand affinity correlates with product usage patterns. Build richer behavioral segments that combine product and social data.

Generate weekly reports combining product conversion data with social campaign performance

Automatically pull conversion funnel metrics from Heap and campaign performance from Sprinklr into unified reports. Show how social initiatives drive product engagement and where campaigns deliver users who convert. Stop stitching together data from two platforms manually.

Create Sprinklr audiences from users who abandoned checkout or key flows in Heap

Detect cart abandonment or drop-off at critical product moments in Heap and automatically build retargeting audiences in Sprinklr. Re-engage users across social channels with messaging tailored to where they left off. Turn behavioral analytics into immediate action.

Live in four steps

No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.

01

Connect your accounts

Authorize Heap and Sprinklr with OAuth or API credentials. Redbird never stores your data — it just passes through.

02

Describe what you want

Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.

03

Review and activate

Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.

04

Let it run — and iterate

Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.

Built for data-driven teams

Redbird AI understands both Heap's event stream architecture and Sprinklr's unified customer profiles, automatically mapping product behavior to social engagement without custom code.

AI that speaks both product analytics and customer experience platforms

Redbird natively understands Heap's auto-captured interaction events, user properties, and retroactive segment definitions. It maps these to Sprinklr's audience profiles, campaign structures, and multi-channel orchestration logic. Our AI handles schema translation between behavioral event streams and customer profile attributes, so you can sync conversion cohorts to social audiences or enrich product data with sentiment scores without writing transformation scripts. Changes to either platform's data model are automatically detected and reconciled.

Event stream mapping
Behavioral segment sync
Customer profile enrichment
Cross-platform attribution
10×

faster than building custom ETL between product analytics and social platforms

No need for data warehouse staging, custom API integration, or manual CSV workflows

Auto-generated reports

Redbird can pull from Heap and Sprinklr simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.

Trigger-based alerts

Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Heap or Sprinklr.

Enterprise-grade security

SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.

Bidirectional sync

Push data from Heap into Sprinklr, or from Sprinklr back into Heap. Resolve conflicts with configurable merge rules.

Full audit trail

Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.

Triggers & actions for every team

Start from any product interaction in Heap or any social event in Sprinklr — Redbird handles the rest.

Heap
Triggers & Actions
Trigger

User completes conversion funnel

Fires when a user successfully moves through a defined funnel path in Heap.

Trigger

Segment membership changes

Triggers when users enter or exit behavioral segments based on interaction patterns.

Trigger

Drop-off threshold exceeded

Fires when abandonment rate at a specific funnel step crosses a defined threshold.

Action

Create event-based user property

Add custom properties to Heap user profiles based on data from external systems.

Action

Update segment definition

Modify Heap segment criteria programmatically based on external triggers or data changes.

Action

Export cohort to warehouse

Push specific user cohorts and their behavioral data to connected data warehouses.

Sprinklr
Triggers & Actions
Trigger

Campaign published or scheduled

Fires when new social campaigns go live or are scheduled across Sprinklr channels.

Trigger

Sentiment threshold crossed

Triggers when brand or campaign sentiment scores move beyond defined positive or negative thresholds.

Trigger

Customer service case created

Fires when new support conversations are initiated through social or messaging channels.

Action

Add users to audience segment

Push user lists into Sprinklr audience segments for targeting across campaigns and channels.

Action

Update customer profile attributes

Enrich Sprinklr customer profiles with product usage, conversion, or behavioral data.

Action

Create scheduled campaign

Automatically generate and schedule social campaigns based on product behavior triggers or thresholds.

Heap
+
Sprinklr

Ready to connect your stack?

Stop manually bridging product analytics and social engagement. Connect Heap and Sprinklr with Redbird AI and turn behavioral insights into targeted customer experiences automatically.

Get started → Book a demo