Sync behavioral insights from Heap directly into Intercom to power smarter support and messaging. Stop manually exporting user segments, copying analytics into tickets, or switching between tools to understand customer context.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Surface user journey context, feature adoption metrics, and recent product interactions directly in Intercom support tickets. Support teams see exactly what users did before reaching out, eliminating back-and-forth questions and reducing resolution time.
Automatically start in-app messaging or chatbot flows when Heap detects users abandoning key funnels. Proactively offer help at friction points, turning drop-offs into engagement opportunities without manual intervention.
Push dynamically updating user segments built from Heap interaction data into Intercom as contact attributes or lists. Run onboarding flows, feature announcements, or re-engagement campaigns based on actual product behavior, not just profile data.
Track support interactions, chatbot engagements, and help center searches as events in Heap's behavioral dataset. Analyze how customer support correlates with product usage, retention, and conversion in unified dashboards.
Monitor Heap for error states, repeated clicks, or abandon behaviors from priority accounts and automatically create Intercom tasks or conversations. Proactive outreach happens in real-time, preventing churn before users complain.
Automatically tag, prioritize, or assign conversations using contextual data from Heap about user journey stage, feature usage intensity, or past friction. Support workflows adapt to behavioral signals, not just ticket content.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Heap and Intercom with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands Heap's auto-captured event schemas and Intercom's contact attributes, conversation metadata, and messaging triggers to orchestrate behavioral-driven customer engagement.
Redbird maps Heap's event properties, user properties, and session data to Intercom's contact fields, conversation tags, and message targeting rules. The AI automatically structures behavioral segments, identifies relevant interaction patterns, and translates product usage signals into actionable customer context. It handles schema differences between retroactive analytics events and real-time messaging triggers, ensuring behavioral insights flow seamlessly into support and engagement workflows.
faster than exporting CSVs, manually tagging contacts, and copying context between systems
Redbird can pull from Heap and Intercom simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Heap or Intercom.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Heap into Intercom, or from Intercom back into Heap. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any user behavior in Heap or customer interaction in Intercom, then take action across both platforms instantly.
Fires when a user qualifies for or leaves a defined segment based on interaction patterns.
Triggers when users abandon a defined funnel at specific steps or thresholds.
Activates when Heap records a particular click, page view, form submission, or custom event.
Write custom user attributes back to Heap for segmentation and analysis.
Push external events or interactions into Heap's event stream for unified behavioral analysis.
Retrieve specific event sequences, session details, or behavioral metrics on demand.
Fires when a user initiates a support conversation or when a ticket is routed to a team.
Triggers when conversations are categorized, closed, snoozed, or moved through workflow states.
Activates when recipients interact with in-app messages, emails, or chatbot flows.
Write behavioral data, journey stage, or custom fields to user profiles in Intercom.
Trigger personalized messaging campaigns based on external behavioral signals.
Start support tickets automatically or add notes with product usage details to existing threads.
Sync Heap behavioral insights with Intercom messaging in minutes. Redbird AI handles the integration so your teams get real-time context without manual data work.