Connect Gong and Heap with AI

Sync sales conversation insights with product usage data automatically. Stop manually correlating what prospects say in demos with how they actually use your product. Redbird AI connects your revenue intelligence to behavioral analytics across your entire customer journey.

No code required
Live in minutes
SOC 2 Type II

What you can automate today

Redbird gives your team ready-to-run workflows — just connect your accounts and go.

Enrich Heap user profiles with deal stage and conversation sentiment from Gong calls

Automatically append Gong conversation data—deal stage, sentiment scores, competitor mentions—to Heap user profiles. Product teams see what was discussed in sales calls alongside actual usage patterns. Understand feature requests and objections in the context of real product behavior.

Alert sales when high-value prospects show low product engagement after demo calls

Trigger notifications when Gong identifies successful demo calls but Heap shows minimal product activity in the trial period. RevOps and sales leaders catch stalled deals early based on behavioral disconnects. Surface coaching opportunities when demo promises don't match actual usage.

Build Heap segments based on specific feature requests mentioned in Gong conversations

Automatically create behavioral cohorts in Heap when Gong detects patterns like integration requests, specific feature asks, or competitor comparisons. Product teams analyze how users who request certain features actually behave in-product. Close the loop between what prospects say they want and what they actually use.

Sync product adoption milestones from Heap back to Gong account timelines

Push key product events—first value moment, feature activation, usage frequency changes—into Gong account records. Sales and CS teams see product engagement directly in their revenue intelligence platform. Trigger follow-up calls when usage patterns signal expansion or churn risk.

Generate weekly reports comparing demo talking points to actual feature usage rates

Cross-reference which features sales teams highlight in Gong calls against actual Heap adoption metrics. RevOps identifies when reps oversell features with low engagement or undersell high-adoption capabilities. Refine demo scripts and positioning based on real behavioral data.

Track conversion funnel performance by sales rep based on demo call characteristics

Connect Heap conversion funnels to specific Gong call attributes—demo length, talk ratio, objection handling. Identify which sales behaviors correlate with better trial-to-paid conversion. Surface coaching insights backed by both conversation quality and product activation data.

Live in four steps

No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.

01

Connect your accounts

Authorize Gong and Heap with OAuth or API credentials. Redbird never stores your data — it just passes through.

02

Describe what you want

Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.

03

Review and activate

Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.

04

Let it run — and iterate

Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.

Built for data-driven teams

Redbird understands both Gong's conversation intelligence schema and Heap's event-based behavioral data, bridging the gap between what prospects say and what users do.

AI that maps sales conversations to product behavior

Redbird's AI understands Gong's call transcripts, sentiment scores, tracker mentions, and deal metadata alongside Heap's auto-captured events, user properties, and session data. It intelligently matches account identifiers across systems, maps conversation topics to product features, and handles the complexity of syncing time-series interaction data with discrete behavioral events. No manual field mapping between call intelligence and analytics platforms.

Call transcript analysis to user segments
Deal stage to behavioral cohorts
Conversation trackers to product events
Account-level conversation insights to user properties
10×

faster than exporting Gong calls and manually correlating with Heap analytics

No CSV exports, no manual account matching, no spreadsheet analysis between sales conversations and product usage

Auto-generated reports

Redbird can pull from Gong and Heap simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.

Trigger-based alerts

Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Gong or Heap.

Enterprise-grade security

SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.

Bidirectional sync

Push data from Gong into Heap, or from Heap back into Gong. Resolve conflicts with configurable merge rules.

Full audit trail

Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.

Triggers & actions for every team

Start automations from any sales conversation event in Gong or any user interaction captured in Heap.

Gong
Triggers & Actions
Trigger

Call recorded or completed

Trigger when a new sales call, demo, or meeting is recorded and transcribed in Gong.

Trigger

Deal stage changed

Trigger when an opportunity moves between pipeline stages based on Gong's CRM sync.

Trigger

Tracker keyword mentioned

Trigger when specific competitors, features, or objection patterns are detected in call transcripts.

Action

Add conversation insights to account timeline

Append call summaries, sentiment scores, or key moments to Gong account records.

Action

Create or update custom field

Write external data like product usage metrics into Gong's custom opportunity or account fields.

Action

Tag call with behavioral data

Apply labels to Gong calls based on external product engagement or user activity patterns.

Heap
Triggers & Actions
Trigger

User completes conversion event

Trigger when a user reaches a defined milestone like signup, activation, or upgrade in Heap.

Trigger

Session with specific behavior pattern

Trigger when Heap detects a user session matching criteria like feature usage, page visits, or interaction sequences.

Trigger

User enters or exits segment

Trigger when behavioral changes move a user into or out of a Heap segment or cohort.

Action

Add user property

Append sales context like deal stage, conversation sentiment, or demo date to Heap user profiles.

Action

Create behavioral segment

Build new Heap segments dynamically based on sales conversation data or account attributes.

Action

Track custom event

Send sales milestones or conversation events into Heap as tracked behavioral data points.

Gong
+
Heap

Ready to connect your stack?

Sync Gong sales intelligence with Heap product analytics and stop manually piecing together what prospects say versus what users actually do. Redbird handles the complexity of connecting conversation data to behavioral insights.

Get started → Book a demo