Connect Gainsight and
Power BI with AI

Sync customer health scores, renewal pipelines, and CS activity data from Gainsight directly into Power BI dashboards. Stop manually exporting CSVs, rebuilding reports, or chasing down the latest health score snapshots for executive reviews.

No code required
Live in minutes
SOC 2 Type II

What you can automate today

Redbird gives your team ready-to-run workflows — just connect your accounts and go.

Sync customer health scores and risk indicators to executive dashboards

Automatically push health score changes, risk flags, and trend data from Gainsight into Power BI datasets. Keep leadership dashboards current without manual refreshes. Update visualizations as soon as customer health shifts.

Build real-time renewal pipeline reporting with Gainsight opportunity data

Stream renewal and expansion opportunity data into Power BI models for accurate revenue forecasting. Combine CS pipeline data with finance and sales metrics in unified reports. Eliminate end-of-quarter scrambles to reconcile renewal numbers.

Generate executive QBR decks with auto-updated Power BI visuals

Pull refreshed usage trends, NPS scores, and engagement metrics from Gainsight into Power BI report templates before each quarterly business review. Automatically update slides with the latest customer data. Reduce QBR prep time from hours to minutes.

Alert CS teams when dashboard metrics fall below threshold

Monitor Power BI dashboards for warning signals like declining engagement or dropping health scores, then trigger automated plays in Gainsight. Create tasks, assign CSMs, or launch outreach campaigns based on BI insights. Close the loop between analysis and action.

Consolidate customer success KPIs across product, support, and CS platforms

Merge Gainsight lifecycle data with product analytics, support tickets, and CRM data in Power BI. Build unified customer 360 dashboards that show the complete health picture. Stop switching between tools to understand account status.

Archive historical health score snapshots for trend analysis

Capture daily or weekly health score snapshots from Gainsight and store them in Power BI datasets for long-term trend analysis. Analyze how health scores correlate with renewal outcomes over time. Build predictive models based on historical CS data patterns.

Live in four steps

No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.

01

Connect your accounts

Authorize Gainsight and Power BI with OAuth or API credentials. Redbird never stores your data — it just passes through.

02

Describe what you want

Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.

03

Review and activate

Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.

04

Let it run — and iterate

Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.

Built for data-driven teams

Redbird understands Gainsight's customer success data model and Power BI's dataset structures, so you can automate reporting without custom API development or complex ETL pipelines.

AI that knows customer success and analytics platforms

Redbird maps Gainsight health score components, CTAs, timeline entries, and relationship hierarchies to Power BI fact tables and dimensions automatically. It understands how to structure Company objects, Scorecard measures, and Success Plan data for optimal reporting performance. The AI handles incremental updates, historical snapshots, and complex many-to-many relationships between accounts, contacts, and lifecycle stages without manual schema mapping.

Health Score & Scorecard metrics
Renewal & Expansion pipelines
CTA & Timeline activity
Account hierarchy & segments
10×

faster than building custom Power BI connectors or scheduled export scripts

No API authentication setup, data transformation logic, or incremental refresh configuration required

Auto-generated reports

Redbird can pull from Gainsight and Power BI simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.

Trigger-based alerts

Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Gainsight or Power BI.

Enterprise-grade security

SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.

Bidirectional sync

Push data from Gainsight into Power BI, or from Power BI back into Gainsight. Resolve conflicts with configurable merge rules.

Full audit trail

Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.

Triggers & actions for every team

Start automations from customer health changes in Gainsight or threshold alerts in Power BI dashboards.

Gainsight
Triggers & Actions
Trigger

Health score changes

Trigger when overall health score or individual scorecard measure crosses a threshold.

Trigger

CTA created or updated

Start workflows when new calls-to-action are logged or existing CTAs change status.

Trigger

Renewal opportunity stage changes

Detect when renewal or expansion opportunities move through pipeline stages.

Action

Create or update Company records

Write account data, custom fields, or segment assignments back to Gainsight.

Action

Log Timeline activity

Add timeline entries documenting insights, analysis results, or external events.

Action

Update Success Plan milestones

Modify Success Plan objectives, tasks, or completion status based on external triggers.

Power BI
Triggers & Actions
Trigger

Dataset refresh completes

Start workflows when Power BI datasets finish scheduled or on-demand refresh operations.

Trigger

Alert rule threshold exceeded

Trigger when data-driven alerts fire based on KPI thresholds in reports or dashboards.

Trigger

Report view or interaction

Detect when specific reports are accessed or users interact with dashboard filters.

Action

Write to dataset via Push API

Send real-time data rows to Power BI streaming or push datasets for live dashboards.

Action

Trigger dataset refresh

Initiate on-demand refresh of Power BI datasets when source data updates.

Action

Update dataflow entities

Modify Power BI dataflow tables to prepare or transform data before loading to datasets.

Gainsight
+
Power BI

Ready to connect your stack?

Start syncing Gainsight customer health data to Power BI dashboards in minutes. Build the real-time CS reporting stack your leadership team actually wants to use.

Get started → Book a demo