Automatically sync product usage behavior from Heap into Gainsight health scores and customer success workflows. Stop manually exporting CSV files, running queries, or asking product teams for usage reports just to update account health.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Pull user session frequency, feature adoption metrics, and engagement trends from Heap directly into Gainsight health score calculations. Redbird monitors behavioral patterns and updates health scores in real-time, eliminating manual data pulls and ensuring CS teams always work from current product usage.
Launch outreach, onboarding sequences, or expansion plays in Gainsight when Heap detects specific behavioral events—like first use of a premium feature, decreased login frequency, or completion of a key workflow. Your CS motions react to actual product behavior, not just CRM status changes.
Automatically tag Gainsight accounts with Heap-generated segments like 'power users', 'at-risk due to low engagement', or 'activated premium features'. Redbird transforms Heap's behavioral clustering into actionable CS attributes without manual segment exports or data wrangling.
Push renewal status, expansion opportunities, risk flags, and CS stage transitions from Gainsight into Heap as user properties. Product and analytics teams can then analyze behavioral patterns by customer health, renewal timeline, or expansion potential without accessing Gainsight directly.
Monitor Heap engagement metrics—session duration, feature adoption velocity, workflow completion rates—and notify Gainsight when patterns deviate from healthy baselines. Catch early warning signs that traditional health scores miss, giving CS teams time to intervene proactively.
Compile comprehensive customer review materials that blend Gainsight success metrics, milestones, and relationship data with Heap's product usage analytics and adoption trends. Redbird assembles unified reports showing both the 'what happened' from CS records and the 'how they actually used it' from product behavior.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Gainsight and Heap with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Gainsight's customer success data model and Heap's event-based behavioral schema, so you can bridge CS outcomes with actual product usage without data engineering.
Redbird maps Heap's auto-captured interaction events, session properties, and user segments to Gainsight's health score fields, account attributes, and timeline entries. It understands how to aggregate event-level behavioral data into account-level health indicators, match user identities across systems, and translate engagement patterns into CS-ready metrics. No need to define schema mappings or write transformation logic—Redbird handles the translation from granular product clicks to strategic customer health.
faster than building custom ETL to sync Heap usage data into Gainsight health scores
Redbird can pull from Gainsight and Heap simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Gainsight or Heap.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Gainsight into Heap, or from Heap back into Gainsight. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any customer success event in Gainsight or product behavior captured in Heap.
When an account's health score increases, decreases, or crosses a specific threshold in Gainsight.
When a customer's renewal date falls within a specified timeframe or stage changes.
When a customer completes or misses a milestone in their success plan or onboarding journey.
Write custom fields, tags, or properties to Gainsight account or company records.
Log events, notes, or touchpoints to a customer's activity timeline in Gainsight.
Launch automated CS workflows, playbooks, or outreach sequences based on conditions.
When a user completes a specific series of interactions or reaches a conversion milestone tracked in Heap.
When a user's login or session cadence increases, decreases, or falls below a threshold.
When a user first interacts with a specific feature, page, or product area captured by Heap.
Assign users to behavioral cohorts or targeting segments in Heap based on external criteria.
Update user-level attributes or custom properties in Heap for enriched behavioral analysis.
Send events from external systems into Heap's event stream for unified behavioral tracking.
Stop losing context between customer success workflows and actual product usage. Redbird syncs Gainsight and Heap so your CS team always knows how customers really engage with your product.