Redbird AI connects your digital experience intelligence to your enterprise backbone. Stop manually exporting session data to diagnose revenue impact. Automatically sync UX friction signals with customer records, order data, and financial systems to quantify how user experience affects business outcomes.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When FullStory captures rage clicks or error clicks during checkout sessions, automatically update the corresponding customer record in SAP with a UX friction flag. Enables customer success and support teams to proactively reach out before churn occurs.
When users abandon sessions during product configuration or order flows, sync session metadata with incomplete SAP sales orders. Automatically enrich FullStory events with product details, pricing tiers, and account segment to identify high-value friction points worth prioritizing.
When FullStory detects JavaScript errors or failed transactions for logged-in users, automatically create SAP service management tickets. Route and prioritize based on customer contract value and SLA tier pulled from SAP customer master data.
When sales opportunities in SAP move to closed-lost status, automatically pull associated FullStory session recordings from the evaluation period and append URLs to the opportunity record. Gives sales ops concrete visibility into where prospects struggled during trials or demos.
Automatically aggregate FullStory friction metrics—conversion funnel drop-off, error rates, rage clicks—and segment by SAP organizational hierarchies. Deliver reports showing UX performance by division, geography, or business unit to align digital investment with enterprise structure.
When users complete key conversion events tracked in FullStory, push event data to SAP with product SKU, user segment, and session context. Enables finance and product teams to tie digital experience improvements directly to revenue by product line in SAP analytics.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize FullStory and SAP with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands both FullStory's behavioral event schemas and SAP's complex enterprise data model—so your session intelligence automatically maps to customer hierarchies, order objects, and organizational structures.
Redbird's AI natively interprets FullStory's session replay metadata, event properties, user segments, and funnel definitions—then intelligently maps them to SAP's business partner master data, sales document structures, service tickets, and organizational hierarchies. No need to manually define field mappings between behavioral events and enterprise objects. Redbird understands that a FullStory user ID might correspond to an SAP customer number, that session timestamps need to align with order creation dates, and that conversion events should tie to specific material numbers or cost centers.
faster than building custom webhooks between FullStory and SAP modules
Redbird can pull from FullStory and SAP simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either FullStory or SAP.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from FullStory into SAP, or from SAP back into FullStory. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start from any behavioral signal in FullStory or any business event in SAP—Redbird handles the rest.
Fires when a user exhibits rage clicking behavior on any element during their session.
Triggers when a user exits without completing a defined conversion funnel or checkout flow.
Activates when FullStory captures a JavaScript exception or console error during a session.
Automatically add users to behavioral segments based on SAP attributes like contract tier or purchase history.
Enrich FullStory sessions with SAP data like account value, region, or product SKU for deeper analysis.
Push filtered session events with SAP context to your data warehouse for unified analytics.
Fires when a new sales order is created in SAP, capturing order value, line items, and customer reference.
Triggers when a customer support ticket is created in SAP Service Management or CRM modules.
Activates when business partner master data changes, such as account tier, status, or contact details.
Write UX friction flags or digital engagement scores back to SAP customer records.
Automatically generate SAP service tickets when critical UX issues are detected for high-value accounts.
Add FullStory session context or replay URLs to SAP CRM opportunity records for sales intelligence.
Sync FullStory with SAP in minutes, not months. Redbird AI handles the complexity of connecting digital experience intelligence to enterprise systems—no custom development required.