Automatically sync call insights from Fireflies into Totango customer profiles and health scores. Stop manually copying meeting notes, action items, and sentiment signals between your sales calls and customer success workflows.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When Fireflies analyzes a customer call, Redbird extracts sentiment, pain points, and engagement signals, then updates the corresponding account's health score and engagement metrics in Totango. No more manual health score adjustments based on gut feel.
Fireflies transcripts are scanned for churn risk signals like 'evaluating alternatives' or 'budget constraints.' When detected, Redbird automatically launches targeted success plays in Totango and flags the account for immediate CSM outreach.
Action items extracted by Fireflies from QBRs, onboarding calls, or check-ins are automatically added as tasks in the relevant Totango success plan. Your CS team sees call commitments without watching recordings or reading transcripts.
Redbird pulls conversation analytics from Fireflies—talk time ratios, question frequency, feature mentions—and writes them to custom fields in Totango accounts. CS leaders can spot disengaged customers by call participation patterns, not just product usage.
When a Totango account's health score falls into the red zone, Redbird triggers a notification to schedule a check-in call and ensures the upcoming Fireflies recording is tagged and tracked for that at-risk customer.
Redbird joins Fireflies call metrics with Totango health scores, renewal status, and success play completion rates to produce weekly reports showing which customer interactions correlate with retention and expansion. No spreadsheets, no data exports.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Fireflies and Totango with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Fireflies transcript structures and Totango's customer lifecycle data model, so you can automate insights without writing parsers or mapping fields manually.
Redbird's AI natively parses Fireflies transcript JSON, speaker labels, sentiment scores, and extracted topics. It maps these to Totango's account hierarchies, health score components, touchpoint histories, and success plan structures. The system recognizes when a call participant matches a Totango contact, which transcript keywords should update which health dimensions, and how to route action items to the right success plan stage—no manual field mapping required.
faster than exporting Fireflies transcripts and manually updating Totango records
Redbird can pull from Fireflies and Totango simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Fireflies or Totango.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Fireflies into Totango, or from Totango back into Fireflies. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any call recording in Fireflies or any customer lifecycle event in Totango.
Fires when Fireflies finishes transcribing and analyzing a sales or customer call.
Triggers when Fireflies identifies a new action item or commitment from a meeting.
Activates when a specific competitor, feature, or risk phrase is detected in a transcript.
Apply custom tags to Fireflies recordings for account segments, risk levels, or campaign tracking.
Insert timestamped notes or context into Fireflies transcripts for team visibility.
Group related call recordings into a Fireflies playlist for onboarding, training, or account review.
Fires when a customer's health score in Totango crosses a defined threshold or changes status.
Triggers when Totango starts a new automated success play or lifecycle campaign for an account.
Activates when a customer account enters a defined renewal window or milestone.
Write custom data to Totango account profiles, including call sentiment, engagement scores, or risk flags.
Create a new task or milestone in a customer's Totango success plan with context and due dates.
Log a customer interaction or touchpoint in Totango with notes, sentiment, and engagement data.
Sync Fireflies call intelligence with Totango customer success workflows in minutes. Stop manually bridging your conversation data and health scores.