Stop manually copying call notes into customer timelines. Stop wondering if your health scores reflect recent conversations. Redbird AI syncs meeting intelligence from Fireflies directly into Gainsight so customer success teams always have complete context.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Every customer call recorded in Fireflies flows directly into the Gainsight timeline with transcript, sentiment analysis, and action items. CS teams see complete conversation history without switching tools or manual data entry.
When Fireflies detects negative sentiment or risk keywords like 'churn' or 'cancellation' in customer calls, Redbird automatically adjusts health scores in Gainsight and triggers risk mitigation plays. No manual score updates needed.
Fireflies extracts action items from customer calls and Redbird converts them into assigned CTAs in Gainsight with context, due dates, and transcript links. CSMs never miss follow-ups mentioned in conversations.
Before scheduled QBRs in Gainsight, Redbird pulls recent Fireflies call summaries, talk ratios, and key topics discussed to auto-populate QBR decks. CS leaders arrive with data-backed conversation insights already compiled.
When Fireflies transcripts from accounts with pending renewals mention competitor names or comparison language, Redbird triggers alerts in Gainsight and creates intervention CTAs. Competitive threats surface immediately.
When CS teams schedule QBRs or check-ins in Gainsight success plans, Redbird ensures those meetings are tracked in Fireflies for automatic recording. Every planned customer touchpoint gets captured and transcribed.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Fireflies and Gainsight with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Fireflies conversation intelligence and Gainsight customer success data models so you can connect call insights to health scores, timelines, and lifecycle workflows without custom code.
Redbird maps Fireflies transcripts, sentiment scores, speaker analytics, and action items to Gainsight's timeline activities, health score measures, CTA objects, and success plan fields. Our AI handles participant matching to contact records, maps conversation topics to product areas, and routes insights to the right customer record based on account hierarchies. No need to manually configure field mappings or write transformation logic for unstructured call data.
faster than exporting call summaries and manually updating customer records
Redbird can pull from Fireflies and Gainsight simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Fireflies or Gainsight.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Fireflies into Gainsight, or from Gainsight back into Fireflies. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any call event in Fireflies or customer lifecycle trigger in Gainsight.
Triggers when a new meeting recording and transcript is processed in Fireflies.
Fires when Fireflies AI identifies negative sentiment or frustration in a call transcript.
Triggers when defined keywords like competitor names or risk terms appear in transcripts.
Post a note or tag to a specific Fireflies meeting recording.
Generate a shareable soundbite from a specific timestamp range in a call.
Apply tags or labels to specific participants identified in a Fireflies recording.
Fires when a customer's health score falls into yellow or red risk territory.
Triggers when a call-to-action task passes its due date without completion.
Fires when a quarterly business review or executive check-in is scheduled in a success plan.
Add a new entry to the customer timeline with call details and transcript links.
Modify a specific health score component based on call sentiment or engagement data.
Generate a new call-to-action task and assign it to a specific CSM or team member.
Sync Fireflies call intelligence with Gainsight customer success workflows in minutes. Give your CS team complete conversation context without the manual work.