Redbird AI syncs product usage data, behavioral signals, and warehouse analytics directly into Gainsight — so customer success teams can build health scores and trigger plays from real data. Stop exporting CSVs, writing SQL for one-off requests, or waiting on data teams to update customer metrics.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Pull aggregated usage data, feature adoption rates, and engagement metrics from your warehouse and write them directly to custom MDA objects or Company fields in Gainsight. Keep health scores current without manual exports or third-party ETL tools.
When a customer moves to 'at-risk', 'onboarding', or 'renewal' stage in Gainsight, write that status back to your warehouse customer dimension table. Ensure your analytics and BI dashboards reflect the latest CS intelligence.
Monitor key usage metrics in your warehouse and automatically create CTAs or launch playbooks in Gainsight when adoption drops, login frequency declines, or consumption patterns signal churn risk. Turn data warehouse insights into immediate CS action.
Run BigQuery ML churn predictions on your customer data and sync the output scores directly to Gainsight account records. Surface model insights where CSMs work without building custom integration pipelines.
Automatically write QBR notes, outcomes, action items, and sentiment scores to your data warehouse after each executive business review. Build longitudinal analysis on customer engagement and success program effectiveness over time.
Monitor streaming product events and usage patterns in BigQuery and create high-priority CTAs in Gainsight when signals indicate immediate intervention is needed. Connect real-time analytics to CS workflows without building custom alerting infrastructure.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize BigQuery and Gainsight with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both BigQuery's analytical schemas and Gainsight's customer success data model — so you can move warehouse insights into CS workflows without transformation pipelines or middleware.
Redbird maps your BigQuery fact and dimension tables to Gainsight's Company, Relationship, and MDA structures automatically. It understands aggregations, time-series metrics, calculated fields, and nested data formats — then translates them into the fields and objects CS teams actually use. No need to flatten JSON, write transformation logic, or maintain schema mappings when your warehouse or Gainsight data model evolves.
faster than building custom ETL between your warehouse and CS platform
Redbird can pull from BigQuery and Gainsight simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either BigQuery or Gainsight.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from BigQuery into Gainsight, or from Gainsight back into BigQuery. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start from any query result in BigQuery or customer event in Gainsight — Redbird handles the rest.
Run automations when a BigQuery scheduled query finishes executing and new analytical results are available.
Detect when new records appear in a warehouse table, such as usage events, churn predictions, or aggregated metrics.
Monitor query results for specific conditions like usage drops, engagement spikes, or risk score changes.
Execute a SQL query and write the output to a destination table in your warehouse.
Update warehouse records matching a customer ID, account key, or other identifier with new values.
Execute SQL with dynamic parameters from Gainsight triggers, such as account IDs or date ranges.
Trigger workflows when a customer's overall or category-specific health score moves into a new band or crosses a threshold.
React when new calls-to-action are opened by plays or manually, or when CSMs complete and close existing CTAs.
Detect when accounts move between onboarding, adoption, renewal, expansion, or at-risk stages in customer journey tracking.
Write data warehouse metrics, scores, or attributes directly to Gainsight account or contact records.
Automatically generate calls-to-action for CSMs with data from BigQuery, including reason codes and suggested next steps.
Populate Gainsight's multidimensional arrays with time-series usage data, feature adoption metrics, or other analytical records from your warehouse.
Sync BigQuery analytics into Gainsight workflows and give your CS team real-time access to warehouse insights. Redbird handles the schema mapping, transformations, and ongoing sync — so you can focus on driving retention and expansion.