Stop exporting conversation CSVs and manually building support dashboards. Redbird AI syncs customer interaction data between Intercom and Azure Synapse, enriches support tickets with warehouse context, and automates analytics on conversation volume, resolution patterns, and customer health.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically load all Intercom conversations, messages, tags, and metadata into Azure Synapse tables. Keep conversation history, CSAT scores, and resolution times continuously synced alongside your CRM and product usage data for comprehensive customer analytics.
When high-value conversations are created in Intercom, pull account-level metrics from Azure Synapse—lifetime value, contract size, feature adoption, churn risk—and add them as ticket attributes. Give support agents the warehouse context they need to prioritize and personalize responses.
Run scheduled SQL queries in Azure Synapse to identify at-risk customers, usage drop-offs, or expansion opportunities. Automatically create Intercom user segments and trigger targeted in-app messages or email campaigns based on warehouse-derived insights.
Stream Intercom conversation metrics—volume by team, first response time, resolution rates, CSAT by product area—into Azure Synapse. Power live Power BI dashboards that combine support performance with product telemetry and revenue data from your warehouse.
When new Intercom conversations are tagged as urgent or escalated, query Azure Synapse for account tier, ARR, and renewal date. Automatically notify leadership via Slack or Teams when enterprise customers report critical issues.
Continuously export closed Intercom conversations, attachments, and metadata to Azure Synapse and persist them in your data lake. Maintain searchable, long-term conversation archives that integrate with your enterprise data retention policies.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Azure Synapse and Intercom with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands Azure Synapse's SQL pools, Spark tables, and data integration pipelines alongside Intercom's conversation objects, user attributes, and messaging workflows—no custom schema mapping required.
Redbird automatically maps Intercom conversation schemas—messages, tags, assignees, CSAT ratings, conversation parts—to Azure Synapse tables and views. It understands Synapse dedicated SQL pools, serverless queries, and Spark notebooks, so you can join support data with customer facts, product events, and revenue metrics without writing transformation logic. Redbird handles incremental syncs, conversation threading, and user deduplication across both systems.
faster than building custom ETL pipelines between Intercom and Azure Synapse
Redbird can pull from Azure Synapse and Intercom simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Azure Synapse or Intercom.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Azure Synapse into Intercom, or from Intercom back into Azure Synapse. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any event in Azure Synapse or Intercom—Redbird handles the connection logic and data transformation.
Trigger when a scheduled Synapse SQL query returns new rows or changed aggregations.
Detect when fresh data lands in specified SQL pools or Spark tables via pipeline runs.
Start workflows when a Synapse Spark job finishes processing analytical workloads.
Insert or upsert Intercom conversation data into Azure Synapse SQL pools or data lake tables.
Execute Synapse queries with dynamic filters to retrieve customer context or aggregated metrics.
Kick off data integration or transformation pipelines based on Intercom conversation events.
Start workflows when customers initiate new support conversations via chat, email, or in-app messaging.
Trigger when support conversations are categorized with specific tags or routed to teams.
Detect when customers rate their support experience and sync satisfaction scores to the warehouse.
Enrich Intercom user profiles with account tier, LTV, or churn risk data pulled from Synapse.
Automatically categorize Intercom tickets based on warehouse-derived customer segments or issue patterns.
Trigger targeted Intercom messages to user cohorts identified by Synapse analytics queries.
Start syncing Azure Synapse and Intercom in minutes. Redbird handles the schema mapping, incremental updates, and bi-directional data flows—so your team can focus on customer insights, not pipeline maintenance.