Connect Pipedrive and
Totango with AI

Redbird AI syncs sales data from Pipedrive to Totango automatically, so customer success teams can start onboarding with complete context. Stop exporting deal data, manually updating customer records, or chasing sales for handoff details.

No code required
Live in minutes
SOC 2 Type II

What you can automate today

Redbird gives your team ready-to-run workflows — just connect your accounts and go.

Sync closed-won deals to Totango as new customer accounts with deal context

When a deal moves to won in Pipedrive, create or update the customer account in Totango with contract value, close date, product details, and sales owner. CS teams start onboarding with full sales context without asking for handoff notes.

Update Pipedrive deal stages when Totango health scores drop below threshold

When a customer's health score in Totango falls into the red zone, create an upsell or renewal opportunity in Pipedrive and assign it to the account executive. Sales and CS collaborate on retention before contracts expire.

Enrich Totango customer records with Pipedrive deal history and touchpoints

Pull historical deal data, sales activities, and communication logs from Pipedrive into Totango customer profiles. CS teams see the entire sales journey, understand promises made during the sales cycle, and tailor onboarding accordingly.

Create Pipedrive expansion deals when Totango identifies upsell signals

When Totango detects positive health scores, feature adoption milestones, or completed success plays, automatically create expansion opportunities in Pipedrive with context on usage patterns and engagement. Sales reaches out at the right moment with data-backed upsell pitches.

Sync Pipedrive contact updates and org changes to Totango customer hierarchies

When contacts are added, updated, or marked as primary in Pipedrive, reflect those changes in Totango's customer hierarchy. CS always reaches the right stakeholders without manual contact list maintenance.

Report on sales-to-CS handoff velocity and time-to-onboarding metrics

Combine Pipedrive close dates with Totango onboarding milestones to measure handoff speed, identify bottlenecks, and surface accounts stuck between sales and CS. RevOps gets visibility into the revenue handoff without building custom reports.

Live in four steps

No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.

01

Connect your accounts

Authorize Pipedrive and Totango with OAuth or API credentials. Redbird never stores your data — it just passes through.

02

Describe what you want

Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.

03

Review and activate

Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.

04

Let it run — and iterate

Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.

Built for data-driven teams

Redbird understands Pipedrive's deal structures and Totango's customer lifecycle models, so you can automate handoffs and sync customer data without mapping fields manually.

AI that understands CRM deals and customer success workflows

Redbird reads Pipedrive's deal stages, custom fields, product catalogs, and contact hierarchies, then maps them intelligently to Totango's account structures, health score inputs, and success program triggers. The AI knows when a closed deal should become a new account versus updating an existing customer, how to preserve contract details and sales context, and which Pipedrive activities should feed into engagement scores. You describe the handoff logic in plain language; Redbird handles schema differences and data transformations.

Deal-to-account mapping
Health score enrichment
Contact hierarchy sync
Custom field intelligence
10×

faster than building custom Pipedrive-to-Totango sync with API scripts

No webhook configuration, field mapping spreadsheets, or middleware maintenance

Auto-generated reports

Redbird can pull from Pipedrive and Totango simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.

Trigger-based alerts

Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Pipedrive or Totango.

Enterprise-grade security

SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.

Bidirectional sync

Push data from Pipedrive into Totango, or from Totango back into Pipedrive. Resolve conflicts with configurable merge rules.

Full audit trail

Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.

Triggers & actions for every team

Start automations from any deal change in Pipedrive or customer event in Totango, then update either system or route data anywhere in your stack.

Pipedrive
Triggers & Actions
Trigger

Deal stage changed

Trigger when a deal moves to a new pipeline stage, especially won or lost.

Trigger

Deal created or updated

Trigger when a new deal is created or when deal fields like value or close date change.

Trigger

Contact added to organization

Trigger when a new contact is added or linked to an organization in Pipedrive.

Action

Create or update deal

Create a new deal or update existing deal fields, owner, or pipeline stage.

Action

Add activity or note

Log a call, meeting, or note on a deal or contact record in Pipedrive.

Action

Update organization fields

Update custom fields, tags, or owner information on organization records.

Totango
Triggers & Actions
Trigger

Health score threshold crossed

Trigger when a customer's health score moves above or below a defined threshold.

Trigger

Success play completed or started

Trigger when a customer enters or completes an automated success play or lifecycle program.

Trigger

Account status changed

Trigger when a customer account's lifecycle stage or status changes in Totango.

Action

Create or update account

Create a new customer account or update account attributes, contract details, or segments.

Action

Update health score inputs

Push new data points into Totango's health score calculation from external systems.

Action

Add customer touchpoint

Log a touchpoint or engagement event on a customer timeline in Totango.

Pipedrive
+
Totango

Ready to connect your stack?

Sync Pipedrive and Totango in minutes, not weeks. Redbird AI handles the data mapping, transformations, and ongoing sync so your sales and customer success teams stay aligned.

Get started → Book a demo