Turn audience behavior data into customer success insights automatically. Stop manually exporting engagement metrics from Piano Analytics and uploading them to Totango. Redbird AI syncs user activity, content consumption patterns, and conversion events directly into your customer health scores and success workflows.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically flow article views, session depth, and time-on-site data from Piano Analytics into Totango customer profiles. Update engagement scores in real-time as users consume content. Identify disengaged accounts before churn based on declining content consumption patterns.
Launch automated onboarding sequences in Totango when Piano Analytics detects paywall interactions or trial starts. Route high-intent users showing specific content patterns to CSMs for white-glove treatment. Create targeted campaigns based on feature adoption signals captured in Piano Analytics.
Push custom audience segments and user journey classifications from Piano Analytics into Totango customer fields. Map content consumption personas to success program assignments. Surface power users and champions based on engagement thresholds defined in Piano Analytics behavioral reports.
Monitor login frequency, feature usage, and session counts in Piano Analytics and notify Totango when patterns indicate risk. Automatically update customer health scores and trigger intervention plays. Create early warning signals by correlating content engagement drops with renewal timelines in Totango.
Flow renewal dates, expansion events, and success program completions from Totango into Piano Analytics as custom properties. Build audience segments based on customer lifecycle stage. Measure content performance separately for trial, active, and expansion-ready accounts.
Aggregate Piano Analytics usage metrics with Totango health scores into unified executive dashboards. Correlate content consumption patterns with NPS scores and support ticket volume. Identify which features and content types drive the strongest retention outcomes across your customer base.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Piano Analytics and Totango with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands Piano Analytics behavioral data models and Totango's customer success schema, so your team can connect engagement signals to health scores without writing transformation logic.
Redbird automatically maps Piano Analytics events, properties, and user attributes to Totango's customer profiles, health metrics, and success program triggers. Our AI handles schema differences between behavioral analytics data and customer success platforms—matching session-level events to account-level health scores, normalizing timestamp formats across systems, and routing engagement signals to the right customer records. No need to manually define field mappings or write custom transformation scripts.
faster than exporting CSV files from Piano Analytics and uploading to Totango manually
Redbird can pull from Piano Analytics and Totango simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Piano Analytics or Totango.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Piano Analytics into Totango, or from Totango back into Piano Analytics. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start from any user behavior event in Piano Analytics or customer milestone in Totango—Redbird handles the rest.
Fires when a user's session count, page views, or time spent reaches a defined level in Piano Analytics.
Triggers when Piano Analytics detects subscription starts, trial signups, or conversion step completions.
Activates when a user enters or exits a custom audience segment defined in Piano Analytics.
Writes new behavioral events or properties back to Piano Analytics user profiles from external systems.
Applies account-level attributes or lifecycle tags to user records in Piano Analytics for segmentation.
Pulls user lists and behavioral cohorts from Piano Analytics segments for external processing.
Fires when Totango recalculates health scores and an account moves between green, yellow, or red status.
Triggers when automated customer touchpoints finish or when accounts stop progressing through success workflows.
Activates when accounts hit renewal windows, upgrade events, or contract expansion opportunities in Totango.
Writes engagement metrics, usage data, or custom properties to Totango customer profiles.
Starts automated touchpoint sequences or assigns accounts to targeted success programs based on behavioral triggers.
Generates alerts, to-dos, or escalations in Totango when engagement patterns require human intervention.
Sync Piano Analytics engagement data with Totango customer success workflows in minutes. Let Redbird AI handle the complexity so your CS team can focus on retention, not data wrangling.