Redbird AI syncs customer support conversations from Intercom into Klaviyo segments and triggers, so marketing can personalize campaigns based on support history. Stop manually exporting contact lists or tagging users across systems — let automation bridge the gap between support interactions and email marketing.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When support tags a conversation in Intercom (like 'shipping-issue' or 'refund-requested'), Redbird automatically updates that contact's Klaviyo profile with the tag. Marketing teams can then segment and suppress users based on recent support issues without manual coordination.
When a customer submits a low CSAT rating in Intercom, Redbird adds them to a specific Klaviyo list or triggers a personalized follow-up flow. Support and marketing collaborate automatically to recover at-risk relationships without spreadsheet exports.
When a high-value customer unsubscribes in Klaviyo, Redbird creates a conversation in Intercom assigned to the account owner or support team. This ensures the team can proactively reach out to understand why they're disengaging and potentially address the underlying issue.
Redbird continuously syncs conversation metadata from Intercom — total conversations, last contact date, most recent issue type — into custom Klaviyo profile properties. Marketing can segment engaged support users differently from never-contacted customers for more contextual messaging.
Before sending promotional emails, Redbird checks if recipients have open or recent support conversations in Intercom and temporarily suppresses them from campaigns. This prevents tone-deaf promotional messages from reaching frustrated customers actively working through issues.
When a contact moves into a highly-engaged or VIP segment in Klaviyo based on email behavior, Redbird updates their Intercom user profile with that segment status. Support teams see email engagement context directly in conversation threads for better prioritization.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Intercom and Klaviyo with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI natively understands Intercom's conversation data model and Klaviyo's profile schema, so you can sync support context into marketing workflows without mapping custom fields manually.
Redbird parses Intercom conversation metadata — tags, assignee, CSAT ratings, resolution status, and custom attributes — and intelligently maps them to Klaviyo profile properties, list memberships, and event triggers. The platform recognizes contact identifiers across both systems, handles duplicate matching, and maintains bidirectional sync for attributes like segment status or conversation history. You describe the outcome you want; Redbird handles schema translation, field mapping, and data transformation.
faster than building custom Intercom–Klaviyo syncs with webhooks and middleware
Redbird can pull from Intercom and Klaviyo simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Intercom or Klaviyo.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Intercom into Klaviyo, or from Klaviyo back into Intercom. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start workflows from any support conversation event in Intercom or campaign activity in Klaviyo — Redbird handles the orchestration across both platforms.
Fires when a support conversation is marked as closed in Intercom.
Triggers when a specific tag is applied to a conversation or user.
Fires when a customer submits a satisfaction rating after a conversation.
Add a new contact or update existing user attributes in Intercom.
Apply a specific tag to an Intercom user profile.
Initiate a new conversation assigned to a team or individual agent.
Fires when a contact is added to a specific Klaviyo list or segment.
Triggers when a contact unsubscribes from email communications.
Fires when a contact engages with a specific email campaign.
Add a new profile or update existing custom properties in Klaviyo.
Subscribe a contact to a specific Klaviyo list for targeting or suppression.
Log a custom event to a profile for triggering flows or attribution.
Sync Intercom support context with Klaviyo marketing automation in minutes. Start building workflows that connect customer conversations to personalized campaigns — no middleware required.