Automate the flow between customer feedback forms and your enterprise commerce platform. Stop manually copying survey responses, product requests, and customer insights into Commerce Cloud—let Redbird sync, enrich, and route form data directly into your storefronts, catalogs, and CRM workflows.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Capture product requests and wishlist submissions through Google Forms and automatically log them as product catalog enhancement opportunities in Commerce Cloud. Redbird enriches submissions with customer segment data and routes high-priority requests to merchandising teams.
Connect post-purchase survey data from Google Forms directly to corresponding order records in Commerce Cloud. Redbird matches form submissions to customer profiles, tagging orders with satisfaction scores and feedback for personalization and retention analysis.
Process B2B customer registration forms and automatically provision new business accounts in Salesforce Commerce Cloud with appropriate pricing tiers, catalogs, and approval workflows. Redbird validates company details and sets up account hierarchies without manual data entry.
Let merchandising teams submit promotion requests through Google Forms that automatically create or update pricing rules, coupon codes, and campaign parameters in Commerce Cloud. Redbird validates promotion logic and schedules activation based on form inputs.
Export abandoned cart data from Commerce Cloud to pre-populate Google Forms sent to customers, enabling targeted feedback collection on why they didn't complete checkout. Redbird structures cart product details and customer info for streamlined survey outreach.
Monitor Google Forms submissions for product-specific feedback and trigger alerts in Commerce Cloud when negative sentiment or request volume exceeds defined thresholds. Redbird aggregates form data by SKU and automatically flags catalog items needing attention.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Google Forms and Salesforce Commerce Cloud with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Google Forms response schemas and Salesforce Commerce Cloud's complex commerce object model—automating the mapping between lightweight survey data and enterprise catalog, order, and customer structures.
Redbird's AI natively parses Google Forms response structure—question labels, field types, choice values, timestamps—and maps them intelligently to Commerce Cloud entities like products, categories, customer attributes, order custom attributes, and site preferences. It handles the complexity of matching free-text form inputs to structured catalog fields, enriching customer profiles with survey insights, and validating data against Commerce Cloud business rules before sync. No manual field mapping or transformation scripts required.
faster than exporting form responses to Sheets, transforming data, and uploading to Commerce Cloud
Redbird can pull from Google Forms and Salesforce Commerce Cloud simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Google Forms or Salesforce Commerce Cloud.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Google Forms into Salesforce Commerce Cloud, or from Salesforce Commerce Cloud back into Google Forms. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any form submission or commerce event—Redbird handles the orchestration across both platforms.
Trigger workflows when any Google Form receives a new submission from internal or external users.
Start automation when a form submission contains specific answer values or patterns you define.
Detect when response count for a particular form or question crosses defined volume limits.
Dynamically add, modify, or remove questions in Google Forms based on commerce catalog changes.
Generate pre-filled form URLs with customer or order data from Commerce Cloud for targeted surveys.
Aggregate and write enriched form response data to Google Sheets for reporting and analysis.
Trigger workflows when an order in Commerce Cloud transitions to shipped, completed, or canceled status.
Start automation when products are added, modified, or removed from your Commerce Cloud catalog.
React to new customer registrations or profile updates in Salesforce Commerce Cloud.
Add new customers or enrich existing profiles with attributes and preferences from form submissions.
Modify product descriptions, custom attributes, or metadata based on feedback and requests from forms.
Generate new promotional campaigns, coupon codes, or pricing rules from structured form request data.
Stop bridging the gap between customer feedback and commerce action manually. Connect Google Forms and Salesforce Commerce Cloud with Redbird and turn survey insights into automated catalog updates, customer enrichment, and merchandising workflows.