Automate the flow between your email communications and e-commerce platform. Stop manually forwarding order issues, copying customer inquiries into support tickets, or updating stakeholders on commerce metrics. Let Redbird sync Gmail with Salesforce Commerce Cloud intelligently.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When customers email about orders, Redbird parses the email content, matches it to the order ID and customer profile in Commerce Cloud, and logs the communication automatically. Support teams get full context without switching systems or manually searching for order details.
Trigger Gmail messages when Commerce Cloud detects abandoned carts, personalizing content with product details, cart value, and customer history. Track email engagement and sync responses back to customer profiles for complete interaction history.
Monitor inventory levels across product catalogs and automatically email merchandising stakeholders when stock falls below configurable thresholds. Include SKU details, current inventory counts, and sales velocity data to prioritize restocking decisions.
When support emails are labeled with specific tags in Gmail, automatically generate corresponding service cases in Commerce Cloud with full email thread context. Redbird maps sender information to customer accounts and attaches order history for faster resolution.
Generate and send formatted email reports with revenue metrics, top-performing products, conversion rates, and promotional performance from Commerce Cloud. Schedule delivery to stakeholder distribution lists and customize data views by region, category, or business unit.
Capture all transactional emails sent via Gmail and automatically attach them to the corresponding customer and order records in Commerce Cloud. Build a complete communication audit trail for compliance, customer service reference, and retention analysis.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Gmail and Salesforce Commerce Cloud with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands Gmail's message structure and labels alongside Commerce Cloud's order, customer, and catalog schemas — so you can automate across communication and commerce without custom code.
Redbird maps Gmail message metadata, thread structures, and attachment content to Commerce Cloud's customer profiles, order objects, product catalogs, and inventory records. The platform recognizes order IDs in email bodies, matches sender addresses to customer accounts, and intelligently routes communications to the right Commerce Cloud entities. Whether you're syncing support inquiries to cases, triggering transactional emails from order events, or building reporting workflows, Redbird handles the schema translation and data matching automatically.
faster than building custom email-to-commerce integrations with middleware or Commerce Cloud APIs
Redbird can pull from Gmail and Salesforce Commerce Cloud simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Gmail or Salesforce Commerce Cloud.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Gmail into Salesforce Commerce Cloud, or from Salesforce Commerce Cloud back into Gmail. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automation from any Gmail message event or Commerce Cloud commerce activity — Redbird connects both systems bidirectionally.
Trigger workflows when messages arrive in inbox or specific labels, with filters for sender, subject, or attachment presence.
Detect when messages are categorized with specific Gmail labels or marked with stars for priority handling.
Monitor for emails containing attachments with specific file types, names, or size thresholds.
Compose and send messages from Gmail with dynamic content, attachments, and recipient lists based on Commerce Cloud data.
Automatically categorize emails by adding Gmail labels based on content analysis or Commerce Cloud context.
Clean up inbox by archiving processed messages or removing emails that match specific criteria.
Trigger when customers complete checkout, capturing order details, products purchased, and customer information.
Detect when shoppers add items to cart but don't complete purchase within a configurable time window.
Monitor when product stock levels fall below or rise above specified quantities for proactive merchandising.
Add new customer profiles or enrich existing accounts with data from email interactions and communication history.
Generate support cases linked to customer accounts and orders with email thread context automatically attached.
Append communication details, customer requests, or issue resolution notes to order records for complete audit trails.
See how Redbird can sync Gmail with Salesforce Commerce Cloud to automate customer communications, order workflows, and commerce reporting. Set up your first integration in minutes, not weeks.