Sync support tickets to customer health scores automatically. Stop manually updating Gainsight with Zendesk data or searching multiple systems to understand customer sentiment. Redbird AI keeps your customer success and support data in sync across both platforms.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When critical or high-priority tickets are created in Zendesk, automatically decrease health scores in Gainsight and trigger CS plays. Ensure your customer success team knows about urgent issues before they escalate to churn risk.
When Gainsight triggers a CS play for at-risk accounts or upcoming renewals, automatically create follow-up tickets in Zendesk for support outreach. Keep support teams aligned with customer success initiatives without manual handoffs.
Pull CSAT scores, average resolution time, and ticket volume from Zendesk into Gainsight account records. Give CS managers complete visibility into support experience as part of health scoring and QBR preparation.
Monitor Zendesk ticket volume by account and send alerts to assigned CSMs in Gainsight when activity exceeds thresholds. Catch early warning signs of product issues or customer frustration before renewal conversations.
When QBRs or strategic customer reviews are logged in Gainsight, push key outcomes and commitments to Zendesk as internal notes. Ensure support agents have full context on customer relationships and success plans.
Automatically compile reports showing health score changes alongside support metrics like ticket trends, CSAT, and escalations. Deliver unified customer health visibility to CS leadership without stitching data from multiple exports.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Gainsight and Zendesk with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands both Gainsight's customer success data model and Zendesk's ticketing structure, so you can connect health scores, plays, and lifecycle data with support tickets, CSAT, and agent activity.
Redbird learns the relationship between Gainsight objects like accounts, health scores, success plans, and CTAs and Zendesk entities like tickets, organizations, users, and satisfaction ratings. The platform automatically maps account hierarchies, identifies matching customer records, and understands how support activity should influence health scoring. You get intelligent syncing that respects the nuances of both systems—like routing high-severity tickets to the right CSM or updating risk indicators based on ticket sentiment.
faster than manually updating Gainsight from Zendesk reports
Redbird can pull from Gainsight and Zendesk simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Gainsight or Zendesk.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Gainsight into Zendesk, or from Zendesk back into Gainsight. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from customer health changes in Gainsight or support activity in Zendesk—Redbird responds to any event in either platform.
When an account's health score changes to yellow or red status.
When Gainsight launches an automated or manual customer success playbook.
When an account enters a defined renewal window or renewal stage changes.
Change health score values or move accounts into at-risk categories.
Log a new call-to-action task or update existing CTA status and ownership.
Post activity notes or support escalations to customer timeline.
When a support ticket is opened for any customer account.
When ticket severity is escalated to high or critical status.
When a customer submits a satisfaction rating after ticket resolution.
Open a new ticket with specified priority, assignee, and description.
Modify ticket priority, tags, custom fields, or assignment.
Post context from customer success interactions as agent-only comments.
Stop toggling between Gainsight and Zendesk to understand customer health. Redbird AI connects your customer success and support platforms so your teams work from unified data.