Sync customer support conversations directly into health scores and CS workflows. Stop manually tracking support volume in spreadsheets, copying conversation context into CRM notes, or waiting for weekly data exports to update customer risk.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically pull conversation counts, sentiment trends, and satisfaction ratings from Intercom into Gainsight health score calculations. Keep customer health data current without manual exports or spreadsheet reconciliation.
Monitor Intercom conversations for priority keywords or unresolved issues from accounts flagged in Gainsight. Automatically initiate outreach plays, assign CSM tasks, and log interaction timelines in the customer record.
Push renewal dates, contract values, and upsell flags from Gainsight into Intercom user profiles. Give support agents full context on account status during live conversations without switching tools.
Cross-reference Gainsight risk scores with Intercom ticket frequency and escalation patterns. Send Slack or email alerts when red/yellow accounts show support stress signals that require proactive intervention.
Automatically capture Intercom conversation summaries, resolution times, and customer feedback in Gainsight activity timelines. Build complete customer journey narratives for executive business reviews without manual data gathering.
Pull customer health scores, lifecycle stage, and ARR from Gainsight alongside support volume, CSAT, and resolution rates from Intercom. Automate cross-functional reporting that shows how support interactions correlate with retention risk.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Gainsight and Intercom with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Gainsight's customer success data model and Intercom's conversation architecture, so you can connect customer health workflows with support interactions without custom API work.
Redbird maps Gainsight's health score components, CTA objects, timeline activities, and renewal fields to Intercom's conversation attributes, user profiles, CSAT ratings, and tag taxonomies. The AI understands how support volume impacts health calculations, which conversation types indicate escalation risk, and how to route the right support context into CS plays. No need to write field mapping logic or maintain brittle sync scripts between customer success and support systems.
faster than exporting Intercom data to CSV and manually updating Gainsight health scores
Redbird can pull from Gainsight and Intercom simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Gainsight or Intercom.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Gainsight into Intercom, or from Intercom back into Gainsight. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start workflows from any health score change, support conversation, or lifecycle event in either Gainsight or Intercom.
Trigger when a customer's overall or category health score falls into yellow or red zones.
Detect when accounts move into 90/60/30-day renewal windows or renewal CTAs are created.
Monitor when customers hit key objectives or fail to complete planned activities by target dates.
Generate new calls-to-action or update existing CTAs with support interaction context and priority levels.
Write support conversation summaries, escalation details, or issue resolutions to customer timelines.
Modify specific health score inputs like support satisfaction, ticket volume, or engagement metrics.
Detect when support tickets are tagged with terms like 'churn risk', 'bug', 'escalation', or custom tags.
Trigger when customers provide low satisfaction ratings after conversation resolution.
Monitor when tickets are routed to specialized teams like technical support, billing, or account management.
Append renewal status, health score context, or CSM ownership details to active support threads.
Sync Gainsight data like lifecycle stage, contract value, renewal date, or success plan status into Intercom profiles.
Apply tags based on Gainsight risk indicators, account tier, or active CS plays for better support routing.
Sync Gainsight health scores with Intercom support data in minutes. Stop losing customer context between CS and support tools.