Automate the flow between user behavior insights and customer support. Stop manually searching for session replays when tickets arrive, copying UX friction data into support notes, or piecing together which product issues drive the most complaints.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When a high-priority ticket is created, automatically find and attach the customer's most recent FullStory session replay. Support agents see exactly what happened without asking customers to recreate issues or describe technical problems.
Monitor FullStory for rage click events on checkout, signup, or other conversion flows. Automatically open internal tickets assigned to product or engineering teams when user frustration patterns emerge, complete with session replay links and affected user count.
When tickets arrive, query FullStory for the user's recent behavioral data—error clicks, dead clicks, page abandonment, funnel drop-off point. Add this context as internal notes so agents understand whether the issue is a UX problem or user error.
Parse incoming Zendesk tickets for keywords related to product features or workflows. Automatically tag the corresponding FullStory sessions with issue categories, making it easy for product teams to filter and analyze sessions related to reported problems.
Aggregate Zendesk ticket data and match it against FullStory friction signals—rage clicks, error messages, dead clicks. Generate a weekly report showing which UX problems correlate with support load, quantifying the cost of product friction in support team hours.
When tickets are resolved or closed, update the corresponding user record in FullStory with support interaction history. Product teams can segment session analysis by users who have or haven't contacted support, revealing whether fixes actually reduce friction.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize FullStory and Zendesk with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands FullStory's event schema, session metadata, and friction signals alongside Zendesk's ticket structure, user fields, and conversation threads—no custom field mapping required.
Redbird reads FullStory's session replay URLs, event streams, user segments, and frustration signals—rage clicks, error clicks, thrashed cursor movements. It maps these to Zendesk's ticket custom fields, user profiles, organization records, and internal notes. The AI automatically correlates user identifiers across both systems, handles multi-session matching when tickets reference historical behavior, and translates technical event data into support-agent-friendly summaries.
faster than building custom webhooks to link sessions and tickets
Redbird can pull from FullStory and Zendesk simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either FullStory or Zendesk.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from FullStory into Zendesk, or from Zendesk back into FullStory. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start workflows from any user behavior event in FullStory or support interaction in Zendesk—Redbird handles the rest.
Fires when a user rage clicks on any page or specific page segments you define.
Triggers when a session ends and JavaScript errors or network failures were captured.
Activates when a user exits a defined funnel (checkout, signup) before completion.
Build a new FullStory user segment based on support ticket history or properties.
Add custom tags to sessions for categorization—product issue, support escalation, bug confirmed.
Enrich FullStory user records with Zendesk data like ticket count, CSAT score, or last contact date.
Fires when a customer or agent creates a new support ticket in any view or group.
Triggers when a ticket's priority is escalated, signaling the need for behavioral context.
Activates when agents apply specific tags indicating a product issue rather than user error.
Append FullStory session links, friction data, or user journey summaries to ticket notes.
Populate custom fields with behavioral metrics—pages visited, error count, session duration.
Route tickets automatically based on FullStory event data—product bugs to engineering, UX issues to design.
Stop toggling between FullStory and Zendesk to piece together the customer story. Redbird syncs session behavior and support conversations so every team has the context they need.