Sync session replay data with customer conversations automatically. Stop manually searching for user sessions when support tickets come in, and give your team instant context on what customers experienced before they reached out.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When a customer opens a support conversation, Redbird finds their most recent FullStory session and adds the replay link directly to the Intercom thread. Support agents see exactly what happened before the user reached out, eliminating back-and-forth diagnostic questions.
Detect frustration signals like rage clicks, error clicks, or dead clicks in FullStory and automatically trigger proactive Intercom messages. Reach out to users before they churn or contact support, offering help based on the specific UX problem they encountered.
Enrich every support conversation with context from FullStory—whether the user is in trial, which funnel step they're stuck on, and their engagement score. Support teams can prioritize high-value users and personalize responses based on product usage patterns.
When Intercom conversations close, sync ticket data back to FullStory as custom events tied to user sessions. Product teams can quantify how many support tickets correlate with specific UI elements, flows, or page types to prioritize UX fixes by support burden.
Monitor FullStory for spikes in error messages, form abandonment, or broken flows. When issues cross defined thresholds, automatically create Intercom team messages with session samples and affected user counts so product and engineering can respond immediately.
Aggregate Intercom conversation topics with corresponding FullStory behavioral data—matching support volume to specific page errors, confusing UI patterns, or feature usage gaps. Automated reports show product and CX leaders where user frustration intersects with support load.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize FullStory and Intercom with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands FullStory's session event schemas and behavioral segments alongside Intercom's conversation structures, user attributes, and messaging APIs—no manual field mapping required.
Redbird natively parses FullStory's session replay URLs, custom event properties, user segments, and friction metrics. It maps them intelligently to Intercom conversation metadata, user tags, and custom attributes. The system understands when a FullStory rage click event should trigger an Intercom message, or when a support conversation topic matches a specific funnel drop-off pattern—without brittle custom code.
faster than building custom webhooks to connect session data with support conversations
Redbird can pull from FullStory and Intercom simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either FullStory or Intercom.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from FullStory into Intercom, or from Intercom back into FullStory. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any FullStory session event or Intercom conversation activity, and take action in either system instantly.
Fires when FullStory detects frustration signals like repeated clicks on non-responsive elements or error-triggering interactions.
Triggers when a user session contains a tracked custom event, such as checkout_started, trial_activated, or feature_accessed.
Fires when a user moves into or out of a FullStory segment based on usage patterns, engagement score, or conversion funnel position.
Add a custom event to a user's FullStory session timeline, such as support_ticket_opened or conversation_resolved from Intercom.
Modify user-level properties in FullStory, like support_tier, last_contact_date, or ticket_count from Intercom conversation data.
Programmatically add users to FullStory segments based on Intercom conversation history, CSAT scores, or support interaction patterns.
Fires when a user initiates a new support conversation via chat, email, or in-app messaging in Intercom.
Triggers when a support agent or automation applies a tag like bug_report, ux_issue, or feature_request to a conversation.
Fires when a customer submits a satisfaction rating below a specified score, indicating a poor support experience.
Deliver a proactive in-app or email message to a user based on their FullStory session behavior, like experiencing errors or abandoning a flow.
Append context to an existing Intercom conversation, such as a FullStory session replay link or behavioral segment information.
Modify Intercom user or company properties with data from FullStory, like engagement_score, last_active_feature, or friction_events_count.
Stop switching between FullStory and Intercom to piece together the customer story. Redbird connects session behavior with support conversations so your team has the full context, automatically.