Redbird AI syncs behavioral data from FullStory directly into Gainsight customer records and health scores. Stop manually exporting session metrics or guessing why customers churn—surface product usage friction in your CS workflows automatically.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically detect rage clicks, error clicks, and dead clicks in FullStory sessions and push friction scores to Gainsight health attributes. CS teams see product experience degradation before it impacts renewal conversations.
When FullStory captures checkout abandonment, feature adoption failures, or onboarding drop-offs, automatically initiate targeted CS plays in Gainsight. Proactive outreach happens while the friction is fresh, not weeks later during a QBR.
For accounts flagged as red or yellow health in Gainsight, automatically append recent FullStory session replay URLs to the account timeline. CSMs review actual user behavior instead of guessing what went wrong during escalation calls.
Track custom events and page views in FullStory that indicate feature usage, then update corresponding success plan milestones in Gainsight. Digital CS motions scale with real behavioral proof, not self-reported adoption surveys.
When Gainsight segments change—expansion opportunity, at-risk, onboarding—sync those attributes back to FullStory user profiles. Product and UX teams analyze sessions filtered by CS-defined cohorts without manual tagging.
Aggregate session quality metrics, funnel completion rates, and error frequency from FullStory into Gainsight report modules timed to QBR cadences. CSMs present data-backed experience insights without toggling between platforms or building custom dashboards.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize FullStory and Gainsight with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands FullStory's behavioral event schemas and session metadata alongside Gainsight's customer objects, health scorecard attributes, and CTA structures—no custom field mapping required.
Redbird's AI natively parses FullStory session data—rage clicks, scroll depth, funnel events, custom tracked actions—and maps them to Gainsight's customer attributes, timeline entries, and scorecard measures. It understands which FullStory metrics signal friction versus engagement, then writes them into the right Gainsight health dimensions or triggers the appropriate CS play. You describe the connection in plain language; Redbird handles the schema translation and keeps data flowing as both platforms evolve.
faster than exporting FullStory CSVs and manually updating Gainsight records
Redbird can pull from FullStory and Gainsight simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either FullStory or Gainsight.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from FullStory into Gainsight, or from Gainsight back into FullStory. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start from any FullStory session event or Gainsight lifecycle change—Redbird connects the dots across your customer experience stack.
Fires when a user exhibits rage click behavior on any page or specific flow.
Triggers when a user drops out of a defined funnel before completion.
Detects sessions where users click non-interactive elements or encounter JavaScript errors.
Build or update FullStory segments based on external attributes like customer health tier.
Append metadata to FullStory user records for cohort analysis or filtered replay search.
Fetch the direct link to recent sessions for a specific user or account ID.
Fires when an account's overall or dimension-specific health score turns yellow or red.
Triggers when a customer enters a defined window before contract renewal.
Detects when a new CTA is generated or an existing one moves to a different status.
Write new values to health score dimensions, custom fields, or account-level attributes.
Post a new activity, note, or milestone to the customer timeline for CSM visibility.
Initiate an automated CS play or create a call-to-action assigned to the account team.
Sync FullStory behavioral data with Gainsight customer records in minutes. Stop exporting session metrics manually and start driving retention with real product usage insights.