Redbird AI connects your conversation intelligence to product analytics automatically. Stop manually matching customer feedback from calls to user behavior in your product. Let AI sync call insights, customer sentiment, and feature requests directly to behavioral segments in Heap.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When Fireflies extracts feature requests or pain points from customer calls, automatically attach those insights as custom properties to the corresponding user in Heap. Product teams see exactly what behaviors correlate with feature requests without manual tagging.
When Heap detects a user dropping off at a critical conversion step or hitting errors repeatedly, automatically flag their account in Fireflies call notes. Sales and CS teams know exactly which product issues to address in their next conversation.
Before scheduled customer calls, automatically pull that user's recent Heap behavioral data—pages visited, features used, drop-off points—and append it to Fireflies meeting context. Reps enter every call knowing exactly how the customer is using the product.
When Fireflies detects recurring objections or concerns across multiple sales calls, automatically create or update corresponding behavioral segments in Heap. Product teams can analyze how users with specific concerns actually navigate the product versus what they say on calls.
Automatically combine Fireflies call sentiment scores, action items, and deal outcomes with Heap product usage metrics. Revenue and product teams get unified reporting on how customer conversations correlate with actual feature adoption and retention.
When important enterprise customers complete onboarding or renewal calls with specific feedback, automatically write key insights as custom event properties in Heap. Customer feedback lives alongside behavioral data for retroactive analysis across the entire customer journey.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Fireflies and Heap with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands the structure of Fireflies conversation transcripts and Heap's auto-capture event schemas, so you can connect qualitative customer insights to quantitative behavioral data without engineering work.
Redbird automatically parses Fireflies' speaker-attributed transcripts, sentiment scores, action items, and conversation topics. It maps those insights to Heap's event properties, user identities, session data, and custom attributes. The AI understands when a feature request mentioned in a call should become a user property in Heap, or when a drop-off event should surface in pre-call research. No manual field mapping or custom code required.
faster than exporting call summaries and manually tagging users in Heap
Redbird can pull from Fireflies and Heap simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Fireflies or Heap.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Fireflies into Heap, or from Heap back into Fireflies. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any call insight in Fireflies or any user behavior pattern in Heap.
Fires when Fireflies completes transcription of any sales call, customer interview, or team meeting.
Triggers when Fireflies AI identifies an action item, follow-up task, or commitment from a conversation.
Fires when predefined keywords, competitor names, or topics appear in call transcripts.
Write enrichment data from external systems back to Fireflies call metadata or notes.
Automatically categorize or apply custom tags to calls based on analysis from other tools.
Append additional context from product analytics or CRM to Fireflies auto-generated summaries.
Fires when a user successfully completes a defined sequence of steps in your product.
Triggers when a user exits a key flow without completion or encounters errors repeatedly.
Fires when a behavioral segment crosses a defined size or engagement threshold in Heap.
Write qualitative insights, customer feedback, or external data as custom attributes on Heap user profiles.
Automatically define new user segments or update existing ones based on insights from other systems.
Log events from external tools into Heap's event stream with full property context for retroactive analysis.
Connect Fireflies and Heap in minutes with Redbird AI. Stop losing customer insights between what users say on calls and how they actually behave in your product.