Automatically sync product analytics with customer support data. Stop manually cross-referencing user sessions when tickets come in, or exporting event data to track feature impact on support volume. Redbird keeps PostHog behavior insights and Zendesk support context in sync across your teams.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When a support ticket is created, automatically pull the user's recent session recordings, feature flag assignments, and key product events from PostHog into the ticket. Support agents see exactly what the user experienced without switching tools or asking engineers for context.
Automatically generate PostHog user cohorts based on Zendesk support activity—users who filed high-priority tickets, specific issue categories, or repeated contact. Product teams can analyze behavior patterns and run targeted surveys without manual list building.
Monitor PostHog feature flag rollouts and A/B test deployments against Zendesk ticket creation rates. When a new feature correlates with increased support volume or specific error reports, automatically notify product and engineering teams with detailed breakdowns.
Push every Zendesk ticket creation, escalation, and resolution back into PostHog as custom events tied to user profiles. Analyze how support interactions correlate with conversion, retention, and feature adoption across the entire customer journey.
Update Zendesk ticket priority and routing based on PostHog data—high-value users, power users in specific cohorts, or accounts in active trials. Support teams focus on the right customers without manual tagging or CRM lookups.
Combine PostHog experiment results, feature rollout timelines, and usage metrics with Zendesk CSAT scores, resolution times, and ticket categorization. Automatically produce executive summaries showing how product decisions impact support team performance and customer satisfaction.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize PostHog and Zendesk with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both PostHog's event schemas and user properties alongside Zendesk's ticket structures, custom fields, and agent workflows—no manual field mapping required.
Redbird reads PostHog person properties, event definitions, feature flags, and session metadata, then matches them to Zendesk ticket fields, user profiles, and organization hierarchies. The system recognizes when a PostHog distinct_id corresponds to a Zendesk user email, links event timestamps to ticket creation windows, and understands how A/B test variants should segment support data. Changes to custom events, new feature flags, or ticket form updates are detected and mapped without breaking your automations.
faster than building custom PostHog webhooks and Zendesk API integrations
Redbird can pull from PostHog and Zendesk simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either PostHog or Zendesk.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from PostHog into Zendesk, or from Zendesk back into PostHog. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any PostHog event or Zendesk support interaction and take action across both platforms.
Fires when a user progresses through or drops off at specific funnel stages you've defined in PostHog.
Triggers when feature flag assignments change, whether rolling out to new segments or killing underperforming variants.
Detects when PostHog session recordings show user frustration signals like rapid clicking, console errors, or dead clicks.
Build or update PostHog cohorts based on external data like support ticket history or custom segmentation rules.
Push events from other systems into PostHog so support interactions, CRM updates, or external milestones appear in user analytics.
Enrich PostHog user profiles with attributes from Zendesk like support tier, lifetime ticket count, or satisfaction scores.
Fires when support tickets are opened, status changes, priority escalates, or custom fields are modified by agents.
Triggers when customers submit satisfaction ratings or feedback surveys after ticket resolution.
Detects routing changes when tickets move between support tiers, specialized teams, or individual agent assignments.
Append PostHog session links, recent events, or behavioral insights directly to ticket threads for agent reference.
Modify ticket metadata based on product analytics signals like user segment, account value, or in-app behavior patterns.
Automatically open support tickets from product events or update user organization records when analytics detect issues.
Sync PostHog product analytics with Zendesk support data in minutes. See how behavior insights and customer feedback work better together when your tools actually talk to each other.