Sync customer communications with your commerce platform automatically. Stop manually forwarding order emails, copying customer inquiries into Commerce Cloud, or piecing together customer interaction history across systems.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Every customer email in Outlook syncs to the corresponding shopper record in Commerce Cloud. Your commerce team sees full communication history alongside order data and browsing behavior. No more context-switching between email and your e-commerce platform.
When a customer places an order above your threshold, Redbird creates a calendar appointment for your sales team to follow up. The invite includes order details, customer lifetime value, and product recommendations. White-glove service at scale.
Commerce Cloud cart abandonment events trigger personalized email alerts to the right team member. Messages include cart contents, customer purchase history, and recommended talking points. Your team can reach out while interest is still warm.
When support emails are flagged or categorized, Redbird automatically creates cases in Commerce Cloud with full email thread context. Product issues, shipping complaints, and refund requests are tracked alongside order data. Nothing falls through the cracks.
Contact records in Outlook update automatically with shopping behavior from Commerce Cloud. Your team sees what each customer has purchased, their average order value, and product preferences before every call or email. Better conversations, informed by commerce data.
Redbird pulls sales metrics, conversion rates, and product performance from Commerce Cloud and compiles formatted reports. Stakeholders receive them on schedule via Outlook with AI-generated insights and trend analysis. Consistent reporting without manual data pulls.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Outlook and Salesforce Commerce Cloud with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Microsoft 365 communication patterns and Salesforce Commerce Cloud's shopper and order data structures, so your customer interactions and commerce operations stay synchronized.
Redbird maps Outlook message properties, contact fields, and calendar events to Commerce Cloud shopper profiles, order objects, and case structures. The AI recognizes customer identifiers across systems, matches email threads to orders, and understands which contact fields correspond to commerce attributes. You connect systems once; Redbird handles the schema complexity and keeps customer communication history linked to commerce activity.
faster than building custom middleware between Microsoft 365 and Commerce Cloud
Redbird can pull from Outlook and Salesforce Commerce Cloud simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Outlook or Salesforce Commerce Cloud.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Outlook into Salesforce Commerce Cloud, or from Salesforce Commerce Cloud back into Outlook. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any event in Outlook or Salesforce Commerce Cloud and take action in either system instantly.
Trigger when a new email arrives in a specific folder, from a particular sender, or matching content filters.
Trigger when a message is flagged for follow-up or assigned to a specific category by team members.
Trigger when a new meeting or appointment is added to a calendar, with attendee and subject filters.
Send a formatted email from a specific account with dynamic content, attachments, and recipients.
Add appointments to team calendars with attendees, location, and custom fields from commerce data.
Modify contact records with commerce data like purchase history, customer tier, or lifetime value.
Trigger when a new order is created, optionally filtered by order value, product type, or customer segment.
Trigger when a shopper leaves items in cart without completing purchase, with value and time thresholds.
Trigger when a new shopper account is created on your storefront with profile and preference data.
Generate service cases in Commerce Cloud with email thread history and customer context attached.
Modify customer records with communication preferences, notes from emails, or contact information updates.
Append notes to order records with email conversation context or team member follow-up details.
Connect Outlook and Salesforce Commerce Cloud to sync customer communications with your commerce platform. Stop manually updating customer records and let Redbird handle the data work.