Redbird AI syncs your commerce data and team collaboration automatically. Stop manually copying order alerts, inventory updates, and performance metrics between systems—let AI handle the data flow while your team focuses on growing revenue.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically notify sales and fulfillment teams in dedicated channels when orders exceed threshold amounts. Include customer details, product information, and order totals formatted for immediate action. Route VIP customer orders to specialized channels.
Generate and deliver formatted reports of revenue, conversion rates, and top products directly to leadership channels every morning. Include day-over-day comparisons, trending categories, and abandoned cart metrics without manual dashboard exports.
Monitor product availability across your catalog and post notifications when stock levels trigger replenishment rules. Include SKU details, current quantities, and sales velocity to help teams prioritize restocking decisions.
Capture customer issues discussed in support channels and automatically generate corresponding cases in Commerce Cloud. Parse conversation context, extract relevant details, and link back to the original Teams discussion for full visibility.
Track active promotion performance against goals and alert marketing teams when campaigns need attention or are exceeding expectations. Include redemption rates, revenue impact, and customer segments engaging with offers.
Capture product feedback, feature requests, and service issues mentioned in customer-facing Teams channels and attach them to corresponding customer records. Enrich Commerce Cloud profiles with qualitative insights gathered through direct communication.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Microsoft Teams and Salesforce Commerce Cloud with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands Commerce Cloud's order structures, catalog hierarchies, and promotion mechanics alongside Teams' channel architecture and message formatting—no manual field mapping required.
Redbird's AI natively interprets Commerce Cloud's product catalogs, order objects, inventory levels, and customer segments, then transforms them into actionable Teams notifications. It understands promotion schemas, pricing rules, and fulfillment statuses—formatting complex commerce data into conversation-ready messages. The platform recognizes Teams channel structures, adaptive card formats, and mention syntax to route alerts precisely where your teams need them.
faster than building custom webhooks and formatters for each commerce event
Redbird can pull from Microsoft Teams and Salesforce Commerce Cloud simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Microsoft Teams or Salesforce Commerce Cloud.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Microsoft Teams into Salesforce Commerce Cloud, or from Salesforce Commerce Cloud back into Microsoft Teams. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any commerce event or team conversation—Redbird connects the complete lifecycle from customer order to team response.
Trigger when messages are posted to specific Teams channels or contain designated keywords or mentions.
Detect when files or documents are shared in Teams channels, including file type and uploader details.
Trigger when new members join specific Teams channels or are granted access to collaboration spaces.
Send formatted messages, adaptive cards, or alerts to specific Teams channels with mentions and attachments.
Automatically establish new Teams channels or group chats for projects, accounts, or incident response.
Modify channel metadata, descriptions, or settings based on external system events or data changes.
Trigger when new orders are submitted or existing orders move through fulfillment stages like shipped or delivered.
Detect when product stock falls below or rises above configured quantities across catalog SKUs.
Fire when active promotions hit revenue targets, redemption thresholds, or time-based checkpoints.
Modify product attributes, descriptions, pricing, or availability across your Commerce Cloud storefront.
Add new customers or enrich existing profiles with preferences, segments, or custom attributes.
Activate promotional campaigns, adjust pricing rules, or configure merchandising logic based on external triggers.
See how Redbird AI connects Microsoft Teams and Salesforce Commerce Cloud to eliminate manual commerce reporting and alert management. Start automating in minutes, not weeks.