Sync support metrics to your data warehouse, automate ticket trend analysis, and surface customer insights without manual CSV exports or fragile API scripts. Redbird AI bridges your analytics platform and support stack so your team can focus on customers, not data wrangling.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically pull ticket volume, resolution times, and CSAT scores from Zendesk into your data warehouse, then surface them in Looker dashboards. Keep executive reports current without manual exports or scheduled ETL jobs.
When Looker identifies unusual patterns in product usage, customer churn, or revenue metrics, automatically generate support tickets with context. Route proactive outreach to the right support teams before customers report issues.
When a support ticket is created, query Looker for the customer's product usage, subscription tier, and recent activity. Add this context directly to the ticket so agents have full visibility without switching tools.
Aggregate agent performance metrics, ticket trends, and channel distribution from Zendesk into your centralized Looker reporting model. Ensure support KPIs follow the same governance and metric definitions as the rest of the business.
When Looker calculates declining health scores or usage drops for high-value accounts, automatically create priority tickets in Zendesk and assign them to account managers. Connect predictive analytics to proactive support.
When tickets are closed, capture the customer's Looker metrics at resolution time and attach them to the ticket archive. Build a historical record that connects support interactions with product usage patterns.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Looker and Zendesk with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands both Looker's LookML semantic layer and Zendesk's ticket, user, and organization schemas to automate cross-platform analytics without custom code.
Redbird parses your LookML models to understand metric definitions, explores, and dimensional relationships. It also maps Zendesk's ticket fields, custom attributes, SLA policies, and organization hierarchies. When you sync support data to Looker, Redbird ensures ticket statuses, tags, and agent assignments match your governance rules. When you push Looker insights to Zendesk, it formats customer segments, usage metrics, and health scores into custom fields agents can actually use.
faster than building point-to-point Looker API scripts and Zendesk webhooks
Redbird can pull from Looker and Zendesk simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Looker or Zendesk.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Looker into Zendesk, or from Zendesk back into Looker. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any event in Looker or Zendesk and take action across your entire support analytics stack.
Trigger workflows when a scheduled Looker report or dashboard executes.
React when a Looker alert detects a threshold breach or anomaly in your data.
Start automation when a specific Looker explore query returns results matching criteria.
Execute a Looker query with dynamic filters and retrieve formatted results.
Programmatically change dashboard filter values and refresh visualizations.
Generate new saved reports or modify existing Looks with updated parameters.
Start workflows whenever a customer submits a ticket through any channel.
React when tickets move between states like pending, open, solved, or closed.
Trigger actions when customers provide satisfaction scores after ticket resolution.
Generate new support tickets with custom fields, tags, and priority levels.
Add custom field data, internal notes, or tags to existing tickets.
Route tickets to specific support agents or teams based on dynamic criteria.
Stop building custom scripts to sync Looker and Zendesk. Redbird AI connects your analytics and support platforms so your team can turn customer insights into action.