Sync support ticket data into marketing campaigns and customer segments automatically. Stop manually exporting CSVs, updating lists based on support interactions, or running reports across disconnected systems to understand the full customer journey.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically tag Klaviyo profiles with recent ticket count, support satisfaction ratings, and issue categories. Build segments for VIP handling, win-back campaigns for frustrated customers, or exclude active support cases from promotional emails.
Route email replies and text message responses from marketing campaigns directly into your support queue. Ensure customer questions don't fall through the cracks when they respond to promotional content instead of going through support channels.
Automatically pause marketing emails and SMS for profiles with unresolved critical support issues. Prevent tone-deaf promotional messaging while customers are waiting for urgent help, then re-engage once tickets are closed.
Launch targeted Klaviyo flows when support tickets are marked as solved, customized by issue type, resolution time, and customer segment. Collect detailed feedback, offer related products, or provide educational content based on the specific problem they experienced.
Flag tickets from top spenders, repeat purchasers, or at-risk customers identified in Klaviyo segments. Route these cases to senior agents and trigger manager notifications so your best customers get priority handling.
Automatically merge Klaviyo revenue attribution, campaign engagement, and lifecycle stage with Zendesk ticket frequency, CSAT trends, and resolution times. Surface accounts with high purchase value but declining satisfaction, or identify product issues causing both returns and support volume spikes.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Klaviyo and Zendesk with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Klaviyo's event-driven customer profiles and Zendesk's ticket lifecycle structure, so your marketing and support data actually works together.
Redbird maps Klaviyo profile properties, custom events, list memberships, and campaign metrics to Zendesk ticket fields, custom objects, CSAT scores, and agent metadata without custom code. The platform understands how to match customers across systems using email, phone, or external IDs, then enriches records bidirectionally. When ticket volumes spike for customers in a specific flow or segment, Redbird surfaces the correlation automatically.
faster than building custom syncs between Klaviyo webhooks and Zendesk API
Redbird can pull from Klaviyo and Zendesk simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Klaviyo or Zendesk.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Klaviyo into Zendesk, or from Zendesk back into Klaviyo. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any Klaviyo campaign event or Zendesk ticket update, then take action across both platforms instantly.
Fires when a customer enters a specific Klaviyo list or dynamic segment based on behavior or properties.
Triggers when a customer responds directly to a marketing message instead of clicking through.
Captures deliverability issues or spam complaints from automated email sequences.
Write ticket count, last contact date, CSAT score, or issue categories to custom Klaviyo profile fields.
Dynamically manage Klaviyo suppression segments based on active support cases or satisfaction thresholds.
Start welcome-back, apology, or education flows in Klaviyo when specific support conditions are met.
Fires when a customer submits a support request via any channel tracked in Zendesk.
Triggers when an agent marks a case as resolved, ready for follow-up campaigns.
Captures low satisfaction scores so teams can intervene with personalized outreach or escalation.
Generate new Zendesk tickets when customers reply to Klaviyo emails or SMS with questions or complaints.
Enrich tickets with purchase history, lifetime value, segment membership, and recent campaign engagement.
Automatically label tickets with the specific Klaviyo flow or campaign that drove the customer inquiry.
See how Redbird syncs Klaviyo and Zendesk in minutes, not weeks. Stop losing context between marketing and support, and start building automations that use the full customer picture.