Automatically sync user behavior data from Heap into Zendesk support tickets. Stop manually copying session replays, export behavioral context with every case, and give your support team the product usage insights they need to resolve issues faster.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When a ticket is created in Zendesk with high priority, automatically pull the customer's last 7 days of Heap behavioral data and append it as internal notes. Support agents see exactly what the user did before contacting support, reducing back-and-forth.
Monitor Heap for users who trigger specific error events more than 3 times in a session. Automatically create a proactive support ticket in Zendesk with full context about the error path, session details, and user segment.
Sync Zendesk ticket volume, average resolution time, and customer satisfaction scores back into Heap user properties. Segment behavioral analysis by support experience to identify how tickets impact product engagement and retention.
Detect when users in premium segments drop off at critical funnel steps in Heap. Automatically create Zendesk tickets assigned to account managers with funnel visualization links and session replay URLs for immediate outreach.
Aggregate Zendesk tickets tagged with specific feature names and cross-reference with Heap usage data for those features. Generate a weekly report showing which features drive the most confusion and where users struggle in-product.
When users reach key behavioral milestones in Heap (first purchase, 10th login, power user status), update their Zendesk user profile with custom fields. Support agents can tailor responses based on actual product experience level.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Heap and Zendesk with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands Heap's auto-captured event schemas and Zendesk's ticket structure, so you can connect behavioral insights to support context without writing data pipelines.
Redbird maps Heap's event properties, user traits, and session data to Zendesk's ticket fields, user profiles, and custom attributes automatically. The AI understands conversion funnels, drop-off events, and behavioral segments from Heap, then enriches Zendesk tickets with precisely the context your support team needs. No need to export CSVs, build API connections, or maintain field mappings as your tracking plan evolves.
faster to enrich support tickets with behavioral context
Redbird can pull from Heap and Zendesk simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Heap or Zendesk.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Heap into Zendesk, or from Zendesk back into Heap. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start from any user interaction in Heap or support event in Zendesk, then automate what happens next across both systems.
Fires when a user reaches a funnel step or abandons at a defined stage.
Triggers when a user fires a tracked event more than X times in a session or time window.
Fires when user behavior qualifies them for a saved Heap segment or they no longer meet criteria.
Write custom attributes to Heap user profiles based on external system data.
Apply custom tags or labels to specific user sessions for retroactive analysis.
Push filtered event streams or user cohorts to databases, warehouses, or other tools.
Fires when a support ticket is opened, status changes, or priority is modified.
Triggers when a ticket receives a particular tag (bug report, feature request, billing issue).
Fires when a customer satisfaction rating falls below a defined score after ticket resolution.
Open a new support ticket with pre-populated fields, priority, and assignment rules.
Append context, session data, or automated insights as internal notes visible only to agents.
Write custom fields to Zendesk user records based on product behavior or external data.
See how Redbird AI syncs Heap behavioral data into Zendesk support workflows in minutes. Give your support team the product context they need without building integrations from scratch.