Redbird AI syncs support tickets, customer interactions, and agent activity from Freshdesk directly into Totango health scores and success workflows. Stop manually updating customer health when support patterns change, and let your CS team see support context without switching tools.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically detect when a customer submits multiple high-priority tickets within a set timeframe. Push ticket count, priority levels, and resolution time to Totango to downgrade health scores and trigger at-risk workflows. Surface support trends before they become churn signals.
Monitor Freshdesk for tickets breaching SLA or sitting in 'pending' status beyond thresholds. Automatically create Totango touchpoints for CSMs to intervene, including ticket details, customer context, and suggested outreach. Turn support escalations into proactive CS engagement.
Sync complete ticket history, resolution times, CSAT ratings, and agent notes from Freshdesk into Totango customer timelines. Give CS teams full visibility into support interactions when planning QBRs, renewals, or expansion conversations without logging into Freshdesk.
Automatically generate support tickets when Totango flags at-risk accounts based on declining engagement or product usage. Route tickets to specialized customer success support queues with full context on health score drivers and recent account activity.
When CSM assignments change in Totango, automatically update account ownership fields in Freshdesk and adjust ticket routing rules. Ensure support tickets reach the right CSM or account team without manual configuration changes.
Aggregate ticket volume, resolution time, escalation frequency, and sentiment scores from Freshdesk alongside Totango retention metrics. Build combined dashboards showing how support experience impacts renewal rates, expansion, and customer lifetime value across segments.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Freshdesk and Totango with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands Freshdesk's ticketing structure, custom fields, and SLA frameworks alongside Totango's health score models, success plays, and customer lifecycle stages.
Redbird maps Freshdesk ticket properties, agent activities, customer contact records, and satisfaction ratings to Totango account hierarchies, touchpoint types, and health score attributes. The platform recognizes relationships between Freshdesk company domains and Totango account IDs, handles multi-product ticket categorization, and intelligently aggregates support metrics by customer segment. You describe the logic once—Redbird maintains the sync as both schemas evolve.
faster than building custom webhooks between Freshdesk and Totango APIs
Redbird can pull from Freshdesk and Totango simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Freshdesk or Totango.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Freshdesk into Totango, or from Totango back into Freshdesk. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any support ticket event in Freshdesk or customer health signal in Totango.
Fires when a new support ticket is submitted via any channel—email, chat, phone, or portal.
Triggers when a ticket is escalated or downgraded in priority level by agents or automation rules.
Fires when a customer submits a satisfaction rating or feedback survey for a resolved ticket.
Open a new support ticket with custom fields, priority, assigned group, and initial notes.
Modify custom field values on existing tickets, including account tier, CSM owner, or renewal status.
Append internal notes to tickets with context from Totango health scores or account activity.
Fires when a customer's health score drops below a defined threshold or changes color bands.
Triggers when an automated success play starts for a customer based on lifecycle stage or behavior.
Fires when a customer account enters the renewal window based on contract end date or lifecycle settings.
Modify custom account fields, including support satisfaction metrics, ticket volume trends, or escalation flags.
Log a new customer touchpoint with notes, interaction type, and linked support ticket references.
Manually adjust or recalculate health scores based on support activity patterns or ticket resolution metrics.
See how Redbird AI syncs Freshdesk support data with Totango health scores and success workflows—without custom development or ongoing maintenance.