Sync mobile attribution data with customer support to understand which campaigns drive support volume, enrich tickets with user acquisition context, and close the feedback loop between marketing performance and customer experience. Stop manually correlating install sources with support issues or exporting CSVs to understand campaign quality.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When users submit tickets, automatically pull their attribution data from AppsFlyer into Freshdesk. Surface which ad network, campaign, and creative drove each install so support agents understand user context. Tag tickets by traffic source quality to identify campaigns generating disproportionate support volume.
Identify users who submit specific ticket types or engage with support teams in Freshdesk, then sync those cohorts back to AppsFlyer for retargeting. Build audiences of users who needed onboarding help, experienced bugs, or requested premium features. Enable marketing teams to create specialized re-engagement campaigns based on support behavior.
Monitor ticket volume by AppsFlyer campaign ID and automatically notify marketing teams when new campaigns generate above-threshold support requests. Track first-day support rates by traffic source to catch low-quality inventory early. Route alerts to Slack or email with campaign performance context and ticket examples.
Combine AppsFlyer revenue attribution with Freshdesk ticket volume and resolution time to calculate true customer acquisition cost including support overhead. Break down support burden by ad network, campaign, and creative. Automatically distribute reports showing which channels drive profitable, low-maintenance users versus high-support cohorts.
Enrich incoming Freshdesk tickets with AppsFlyer LTV predictions and fraud detection flags. Prioritize support for high-value users while flagging potential fraud cases for specialized handling. Update ticket priority and assignment rules based on predicted user lifetime value from attribution data.
When users submit cancellation requests or refund tickets in Freshdesk, push those events to AppsFlyer as custom in-app events. Analyze which acquisition sources and campaigns drive highest churn and refund rates. Enable marketing teams to optimize away from channels that attract users likely to request refunds.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize AppsFlyer and Freshdesk with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands both AppsFlyer's attribution schema and Freshdesk's ticketing structure, mapping user identifiers, event properties, and custom fields without configuration.
Redbird automatically maps AppsFlyer user IDs, device identifiers, and media source fields to Freshdesk contact records and custom ticket properties. Our AI understands cohort definitions, conversion events, revenue attribution, ticket categories, SLA rules, and agent assignment logic. Whether you're enriching tickets with campaign context or building retargeting audiences from support interactions, Redbird handles the schema complexity across both platforms.
faster than building custom scripts to correlate attribution data with support tickets
Redbird can pull from AppsFlyer and Freshdesk simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either AppsFlyer or Freshdesk.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from AppsFlyer into Freshdesk, or from Freshdesk back into AppsFlyer. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start workflows from any attribution event in AppsFlyer or support interaction in Freshdesk, then automate actions across both platforms.
Fires when AppsFlyer attributes a new app install to a specific media source and campaign.
Triggers when a user completes a revenue event tracked through AppsFlyer's purchase validation.
Activates when AppsFlyer's Protect360 flags an install or event as potentially fraudulent.
Build a retargeting audience in AppsFlyer based on user IDs or device identifiers from another system.
Send a server-to-server event to AppsFlyer to track conversions or behaviors outside the mobile app.
Add custom revenue or engagement signals to AppsFlyer's predictive LTV model for specific users.
Fires when a customer submits a new support request via email, chat, phone, or web portal.
Triggers when a ticket's priority is updated, either manually by an agent or through automation rules.
Activates when a user completes a CSAT survey after ticket resolution.
Append internal notes or external replies to existing Freshdesk tickets with contextual data.
Enrich Freshdesk contact records with data from external systems like attribution source or LTV segment.
Apply tags to tickets based on external data like campaign ID, media source, or fraud risk score.
Start syncing AppsFlyer attribution data with Freshdesk support tickets to understand campaign quality, enrich customer context, and close the loop between acquisition and experience.