Sync support conversations, tickets, and customer context between Freshdesk and Intercom automatically. Stop manually copying ticket details between platforms, reconciling conversation history, or exporting CSVs to understand cross-channel support performance.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When customers escalate beyond chatbot or tier-1 support in Intercom, automatically create structured Freshdesk tickets with full conversation history, customer context, and priority routing. Ensure nothing falls through the cracks when conversations move from chat to formal ticketing.
Push ticket resolution status, agent notes, and solution articles back to Intercom user profiles so chat agents see complete support history. Prevent duplicate work and give every team member context on previous interactions and known issues.
Identify enterprise or high-value customers in Intercom based on tags, segments, or conversation content, then create priority tickets in Freshdesk with SLA tracking and specialized team routing. Ensure VIP treatment without manual triage.
When Freshdesk tickets move to pending, resolved, or closed, automatically update corresponding Intercom conversation tags and customer timelines. Keep both platforms aligned without double-entry and give chat teams visibility into formal ticket progress.
Combine ticket volume, resolution rates, CSAT scores, and response times from both Freshdesk and Intercom into consolidated reports. Understand true channel performance, identify bottlenecks, and spot trends across your entire support operation without manual data merging.
Monitor Intercom conversations for keywords like 'bug', 'broken', 'urgent', or 'downtime' and automatically create tagged Freshdesk tickets with elevated priority. Catch critical issues immediately even when customers start in casual chat channels.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Freshdesk and Intercom with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Freshdesk's ticketing structure and Intercom's conversation model, automatically mapping tickets, conversations, customer data, and support interactions between platforms.
Redbird maps Freshdesk tickets to Intercom conversations intelligently, matching customer records across platforms, preserving thread context, and aligning custom fields with user attributes. It understands ticket statuses, priority levels, agent assignments, tags, and conversation metadata in both systems. When data structures differ, Redbird transforms them automatically — no manual field mapping or fragile API scripts required.
faster than building custom API integrations between support platforms
Redbird can pull from Freshdesk and Intercom simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Freshdesk or Intercom.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Freshdesk into Intercom, or from Intercom back into Freshdesk. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any ticket event in Freshdesk or conversation activity in Intercom, then take action in either platform.
Trigger when a new support ticket is opened in Freshdesk from any channel.
Trigger when ticket moves between open, pending, resolved, or closed states.
Trigger when ticket priority is escalated to urgent or high.
Open a new Freshdesk ticket with specified group, priority, and custom fields.
Modify ticket properties, tags, priority, or custom field values.
Append internal or public notes to existing tickets with context.
Trigger when a new customer conversation starts in Intercom.
Trigger when a conversation is routed to a specific support team or teammate.
Trigger when conversations are tagged with specific labels like 'escalation' or 'bug'.
Add or modify custom attributes on Intercom user profiles with support data.
Apply tags to Intercom conversations based on ticket status or category.
Post events or notes to customer timelines with ticket resolution details.
Stop manually syncing support data between Freshdesk and Intercom. Connect both platforms with Redbird and automate ticket routing, conversation context sharing, and cross-platform reporting.