Redbird AI syncs support tickets, CSAT scores, and resolution metrics directly into Gainsight health scores and customer timelines. Stop manually exporting support data to track customer health. Let your CS team see every escalation, ticket trend, and satisfaction drop automatically.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When a priority or VIP ticket is created in Freshdesk, Redbird automatically adds it to the customer's Gainsight timeline with full context. CS teams see escalations immediately without checking support dashboards. Critical issues surface in health scores and QBR reports without manual data entry.
Redbird monitors CSAT ratings from Freshdesk and updates Gainsight health scores when satisfaction trends downward. CS managers receive automatic alerts when accounts show support dissatisfaction patterns. Health calculations reflect real support sentiment, not just product usage metrics.
When an account's monthly ticket volume exceeds historical averages, Redbird triggers a Gainsight play for immediate CS outreach. The play includes ticket summaries, common issues, and suggested intervention steps. Support escalation patterns drive proactive retention workflows automatically.
When Gainsight flags an account as at-risk or marks renewal status as red, Redbird creates a priority ticket in Freshdesk for support team attention. Support managers receive proactive alerts to reach out before churn occurs. CS and support collaborate on retention without cross-platform coordination overhead.
Before scheduled QBRs in Gainsight, Redbird pulls support metrics from Freshdesk including average resolution time, ticket categories, and agent response rates. CS teams present complete customer health pictures with support performance data embedded. QBR prep happens automatically instead of manual report compilation.
When tickets close in Freshdesk, Redbird generates AI summaries and archives them to the appropriate customer record in Gainsight. CS teams access complete support history without switching tools. Customer context remains complete across renewals and account handoffs.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Freshdesk and Gainsight with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Freshdesk's support ticketing structure and Gainsight's customer success data model, so you can automate workflows between support operations and customer health tracking without writing code.
Redbird maps Freshdesk ticket fields, CSAT responses, and SLA metrics to Gainsight health score dimensions, timeline events, and customer attributes. It recognizes when ticket priority, requester company, and resolution patterns should update health calculations or trigger plays. When support sentiment shifts or escalation patterns emerge, the right Gainsight records update automatically with complete context.
faster than exporting CSVs and manually updating customer health records
Redbird can pull from Freshdesk and Gainsight simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Freshdesk or Gainsight.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Freshdesk into Gainsight, or from Gainsight back into Freshdesk. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start from any event in Freshdesk or Gainsight and automate across your customer success and support stack.
Fires when a new support ticket is submitted via any channel in Freshdesk.
Fires when a ticket is escalated or de-escalated to a different priority level.
Fires when a customer submits a satisfaction survey response after ticket resolution.
Opens a new support ticket in Freshdesk with custom fields, priority, and assignment.
Appends internal notes to existing tickets with context from other systems.
Changes ticket status, priority, or assigned agent based on external triggers.
Fires when a customer's overall health score or individual measure changes in Gainsight.
Fires when an account meets at-risk criteria or is manually tagged for intervention.
Fires when a customer success play or workflow is triggered for an account.
Modifies custom fields or standard attributes on customer records in Gainsight.
Adds entries to customer timelines with context from support, product, or other systems.
Adjusts specific health score dimensions based on support, usage, or engagement data.
Stop manually syncing support data into customer health records. Connect Freshdesk and Gainsight with Redbird AI and let your CS team see every ticket, escalation, and satisfaction trend automatically.