Automatically enrich support tickets with session replay context, route high-friction cases to the right agents, and sync behavioral data into your support workflows. Stop manually searching for user sessions or copy-pasting replay links between systems.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When a ticket is created or escalated, Redbird finds the corresponding FullStory session and appends the replay URL to the ticket notes. Support agents see exactly what the customer experienced without switching tools or requesting session IDs.
Redbird monitors FullStory for frustration signals like rage clicks, error clicks, or thrashing behavior, then automatically escalates or tags related Freshdesk tickets. Agents focus on customers facing real product friction instead of triaging blind.
When FullStory detects a user dropping off at checkout multiple times, Redbird creates a proactive support ticket with session context. Support can reach out before the customer emails, reducing churn from preventable friction.
Every time a Freshdesk ticket closes, Redbird syncs ticket type, category, resolution time, and agent notes into FullStory as custom user properties. Product and UX teams can segment sessions by support history and quantify which UI issues drive the most tickets.
Redbird enriches FullStory user profiles with support tier, open ticket count, and SLA breach risk from Freshdesk. Analytics teams can filter replays by support context and identify which customer segments experience the most product friction.
Redbird pulls rage click counts, error rates, and conversion funnel data from FullStory alongside ticket category volumes and CSAT scores from Freshdesk. Leadership sees which UX problems are driving support costs without manual data stitching.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Freshdesk and FullStory with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands Freshdesk's ticket schemas and agent workflows alongside FullStory's session events, custom properties, and behavioral signals — so you can connect support and product analytics without custom dev work.
Redbird automatically maps Freshdesk ticket fields like requester email, custom contact properties, and ticket metadata to FullStory's user identification and session lookup APIs. It handles session URL formatting, timestamp matching across time zones, and gracefully manages cases where sessions aren't yet indexed. The AI normalizes FullStory event names, rage click thresholds, and funnel step identifiers into Freshdesk tags and priority rules without hardcoded field mappings.
faster than building Freshdesk webhooks and FullStory API integrations in-house
Redbird can pull from Freshdesk and FullStory simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Freshdesk or FullStory.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Freshdesk into FullStory, or from FullStory back into Freshdesk. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start from any support event in Freshdesk or behavioral signal in FullStory — Redbird handles the rest.
Fires when a new support ticket is opened via any channel.
Fires when a ticket is escalated or downgraded in priority level.
Fires when an agent marks a ticket as solved or closed.
Append internal notes or session replay URLs to an existing ticket.
Add tags, update custom field values, or modify ticket metadata.
Open a new support ticket with specified priority, category, and requester.
Fires when a user clicks the same element repeatedly in frustration.
Fires when a user clicks an element that triggers a JavaScript error.
Fires when a user drops off from a specified conversion funnel step.
Log a custom event to a user's FullStory session timeline.
Set or update custom user properties like support tier or ticket count.
Fetch the session replay link for a specific user and time range.
Sync Freshdesk and FullStory in minutes. Stop manual session lookups and start routing tickets with full behavioral context.