Sync customer and transaction data from Dynamics 365 into FullStory to analyze behavior in context. Stop manually exporting account lists, matching session data to revenue, or running fragmented reports across your CRM and analytics stack.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically sync account attributes, customer segments, and lifetime value from Dynamics 365 into FullStory user properties. Analyze session behavior by revenue tier, contract type, or customer health score without manual tagging.
Trigger customer service cases in Dynamics 365 when FullStory detects rage clicks, error events, or checkout abandonment. Route issues to the right team with session replay links and behavioral context automatically attached.
Update Dynamics 365 opportunities with conversion milestones, trial engagement metrics, and product usage events captured in FullStory. Give sales teams visibility into prospect behavior without switching tools.
Push opportunity stage, deal size, and forecast category from Dynamics 365 into FullStory. Filter session replays and funnels by where prospects sit in your pipeline to identify friction by buyer journey phase.
Automatically compile FullStory rage click, dead click, and error data organized by Dynamics 365 account segment, industry, or region. Deliver actionable UX insights to product teams with customer revenue context already included.
Sync page views, session duration, feature adoption events, and conversion milestones from FullStory into Dynamics 365 contact records. Power lead scoring and customer health models with real behavioral data from your digital properties.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Dynamics 365 and FullStory with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird's AI understands both Dynamics 365's customer and financial data structures and FullStory's event schemas, so you can connect behavior to business outcomes without custom development.
Redbird natively maps Dynamics 365 entities like accounts, contacts, opportunities, and cases to FullStory user properties and custom events. The platform understands how to join session data to CRM records, preserve data types across systems, and handle Dynamics 365's custom fields without manual schema mapping. Sync customer segments, contract values, and pipeline stages into FullStory, then route behavioral insights back to the right Dynamics 365 workflows.
faster than building CSV exports and manual data merges between your CRM and analytics tools
Redbird can pull from Dynamics 365 and FullStory simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Dynamics 365 or FullStory.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Dynamics 365 into FullStory, or from FullStory back into Dynamics 365. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any event in Dynamics 365 or FullStory and execute actions across both platforms.
Fires when a new account record is added to Dynamics 365 CRM.
Triggers when a sales opportunity moves between pipeline stages.
Fires when a new support case is created in Dynamics 365.
Modify contact fields, custom attributes, or engagement scores in Dynamics 365.
Generate a customer service case with description, priority, and assigned owner.
Append timestamped notes or external links to Dynamics 365 opportunity records.
Fires when FullStory identifies repeated clicks on unresponsive page elements.
Triggers when a user completes a tracked goal or funnel step.
Fires when FullStory captures JavaScript errors or failed network requests.
Add or update custom user attributes in FullStory for segmentation and filtering.
Apply labels to FullStory sessions for categorization and later retrieval.
Log structured events in FullStory from external systems or business logic.
Stop manually bridging the gap between Dynamics 365 and FullStory. Redbird connects your ERP and behavioral analytics so customer context flows where teams need it.