Connect Heap and Salesforce with AI

Stop manually exporting behavioral data to share with sales. Redbird AI automatically syncs product engagement signals from Heap into Salesforce records, enriches leads with usage insights, and keeps revenue teams aligned on what customers actually do.

No code required
Live in minutes
SOC 2 Type II

What you can automate today

Redbird gives your team ready-to-run workflows — just connect your accounts and go.

Sync product engagement scores to lead and account records automatically

Calculate engagement scores from Heap interaction data and write them directly to Salesforce Lead and Account fields. Sales teams see real-time product usage without leaving their CRM. Automatically update scores as user behavior changes.

Alert sales reps when high-value accounts hit activation milestones

Monitor key product events in Heap—first integration enabled, team invite sent, dashboard created—and trigger Salesforce tasks for account owners. Reps reach out at the perfect moment in the customer journey with context on what users accomplished.

Enrich Salesforce opportunities with conversion funnel drop-off analysis

Automatically append Heap funnel analytics to Opportunity records for accounts showing churn risk. Sales and CS teams see exactly where users are getting stuck—checkout abandonment, feature adoption gaps—without digging through analytics tools.

Create Heap segments from Salesforce account tier and industry fields

Pull account attributes like ARR tier, industry vertical, and customer stage from Salesforce into Heap as user properties. Analyze product behavior by revenue segment retroactively without waiting for engineering to instrument custom events.

Generate weekly product usage reports per account owner in Salesforce

Aggregate Heap session data, feature adoption, and engagement metrics by Salesforce account owner. Automatically create custom reports showing which accounts in each rep's book are active, at-risk, or expansion-ready based on behavioral signals.

Update lead qualification scores based on trial interaction patterns

Capture trial user behavior in Heap—pages viewed, features explored, time spent—and automatically adjust lead scores in Salesforce. Marketing and SDRs prioritize follow-up based on real product engagement, not just form fills and email clicks.

Live in four steps

No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.

01

Connect your accounts

Authorize Heap and Salesforce with OAuth or API credentials. Redbird never stores your data — it just passes through.

02

Describe what you want

Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.

03

Review and activate

Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.

04

Let it run — and iterate

Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.

Built for data-driven teams

Redbird AI understands Heap's auto-captured event schemas and Salesforce's relationship model, so you can map behavioral data to the right records without writing code or managing brittle connectors.

AI that speaks both behavioral analytics and CRM data models

Redbird reads Heap's event properties, user attributes, and session metadata alongside Salesforce's standard and custom objects, relationship hierarchies, and field types. It automatically maps interaction data to Leads, Contacts, Accounts, and Opportunities based on email, domain, or custom identifiers. You describe the enrichment or sync you need—engagement score, funnel completion, feature adoption flags—and Redbird handles field mapping, data transformation, and ongoing updates across both systems.

Auto-map Heap users to Salesforce records
Calculate metrics from event streams
Write to custom CRM fields and objects
Handle identity resolution across systems
10×

faster than building custom Heap-to-Salesforce syncs with ETL pipelines and scheduled jobs

No data warehouse staging tables, no custom API scripts, no manual field mapping in integration tools

Auto-generated reports

Redbird can pull from Heap and Salesforce simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.

Trigger-based alerts

Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Heap or Salesforce.

Enterprise-grade security

SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.

Bidirectional sync

Push data from Heap into Salesforce, or from Salesforce back into Heap. Resolve conflicts with configurable merge rules.

Full audit trail

Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.

Triggers & actions for every team

Start automations from any product interaction in Heap or any CRM change in Salesforce, then take action across both platforms.

Heap
Triggers & Actions
Trigger

User completes conversion funnel

Fires when a user reaches the final step in a defined Heap funnel, like signup to activation or trial to purchase.

Trigger

Session engagement score crosses threshold

Triggers when calculated session metrics—time on site, pages viewed, events fired—exceed a defined engagement level.

Trigger

User drops off at funnel step

Detects when users abandon a conversion flow at a specific step, signaling friction or disengagement.

Action

Create or update user property

Write custom attributes to Heap user profiles for segmentation, like account tier, opportunity stage, or sales owner.

Action

Add users to behavioral segment

Automatically assign users to Heap segments based on CRM data or external enrichment for retroactive analysis.

Action

Query interaction history for account

Retrieve aggregated event data, session counts, or feature usage for all users associated with a specific account or domain.

Salesforce
Triggers & Actions
Trigger

Lead status changes to qualified

Fires when a Lead's status field updates to MQL, SQL, or other qualification stages defined in your Salesforce process.

Trigger

Opportunity stage moves to closed-won

Triggers when an Opportunity advances to a won stage, signaling conversion and activation handoff to customer success.

Trigger

Account owner reassigned

Detects when the Account Owner field changes, enabling handoff notifications and updated enrichment for the new rep.

Action

Update custom field on Lead or Contact

Write behavioral scores, engagement flags, or product usage metrics to standard or custom fields on Lead and Contact records.

Action

Create task for account owner

Automatically generate follow-up tasks assigned to the Account or Opportunity owner based on product engagement signals.

Action

Add note to Opportunity with usage summary

Append structured notes to Opportunity records with aggregated product usage data, funnel metrics, or engagement trends.

Heap
+
Salesforce

Ready to connect your stack?

Sync product behavior from Heap to Salesforce automatically. Give your revenue teams real-time engagement context without spreadsheets, manual exports, or engineering requests.

Get started → Book a demo